Customer Success Manager

Job TitleCustomer Success Manager
Location(s)US Remote - MA

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Position Overview: We are seeking a Customer Success Manager with significant experience in the Life Sciences or Materials Science sector and a strong background in the technical deployment of enterprise software solutions. The ideal candidate will be committed to collaborating with customers to achieve success through “win-win” negotiations and will serve as a trusted business and technical advisor.

Key Responsibilities:

• Bring the 'Voice of the Customer' into decision-making processes.
• Act as a trusted business technical advisor and collaborate with internal stakeholders to enhance customer value.
• Partner with Product, Services, and other Customer Success Managers to enrich the end-to-end customer experience.
• Consult with customers on best practices and the use of Revvity Signals products.
• Provide roadmap updates and targeted product feature presentations to customers.

Basic Qualifications:

• Bachelor’s Degree in a scientific field (e.g., Chemistry, Biology, Chemical Engineering) or equivalent relevant experience.
• 5+ years of experience in a software environment, preferably SaaS.
• 3+ years of experience in customer-facing software consulting, professional services, or presales capacity.
• 3+ years of experience collaborating with cross-functional teams on high-priority and time-sensitive issues.
• 3+ years of experience in life sciences or industrial chemical markets.

Preferred Qualifications:

• Ability and confidence to interact with technical and scientific personnel at various levels.
• Strong collaboration skills, effective communication, and the ability to inspire and influence others.
• Strong written and oral English communication skills.

Why Join Us: At Revvity Signals, we value innovation, collaboration, and customer success. Join our team and be part of a dynamic environment where you can make a significant impact.

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What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance  

• Paid Time-Off

• Parental Benefits

• Compassionate Care Leave

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.