Customer Success Manager

Who Are We

Industrial labor is incredibly dangerous work - almost 3 million people in the US per year are injured in the workplace for entirely preventable and at times, fatal or debilitating causes. Protecting these essential people who power our world is what motivates Voxelitos, and we'd love for you to join us. At Voxel, we're passionate about revolutionizing workplace safety and operations with groundbreaking, full-stack AI and computer vision technology.

Voxel’s site intelligence platform helps safety and operations leaders see the unseen risks, make strategic decisions, and prevent workplace incidents before they happen. Our customers include Fortune 500 companies across major grocers and retailers, manufacturers, food and beverage warehousers, supply chain and logistics service providers. Based in SF with team members sitting all over the globe, Voxel is backed by industry leading VC’s.

As a Customer Success Manager at Voxel, you'll play a crucial role in building and nurturing strong customer relationships. Your responsibilities will include managing a portfolio of accounts, understanding customers' unique needs, and ensuring that our products are driving real impact.

What You’ll Do

• Cultivate and manage a portfolio of accounts, forging robust connections with clients and ensuring our products are delivering value. 
• Lead new clients through the onboarding process, guaranteeing a seamless transition from the initial sales phase to deployment and continuous engagement.
• Develop and execute customized customer success plans, outlining client objectives, performance metrics, and potential challenges.
• Continuously monitor client success metrics, analyze reports, and leverage data-driven insights to make strategic decisions, thereby enhancing the client experience.
• Collaborate closely with sales, marketing, and product teams to ensure client goals align with long-term product development.
• Conduct regular check-in calls, quarterly business reviews, and annual renewal discussions.
• Advocate for our clients by collecting feedback and presenting it to internal teams to drive actionable improvements.
• Identify opportunities for account expansion and collaborate with sales teams to secure additional business.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Certified Safety Professional (CSP) credential or experience in warehouse and distribution facilities is a plus.
• A minimum of 3 years' experience in customer success, account management, or a similar role.
• Exceptional interpersonal skills and a talent for building and sustaining relationships.
• Strong written and verbal communication abilities.
• A proactive problem-solving approach with a self-driven mindset.

Why Join Us?

Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Enjoy a competitive salary, benefits, and a dynamic work environment.

Benefits:

Extensive / Generous health, dental, and vision insurance.

Highly competitive paid parental leave and support system.

Ownership in the business through an Equity Incentive Plan.

Generous paid time off and / or flexible work arrangements.

Daily meals in-office, vibrant company events, team-building.

401K retirement plan, HSA options, pre-tax Commuter Card.

Must be in CST or EST time zone.