We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Job Description
Job Description
As a Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. As part of the Digital Customer Success team, you will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will work cross-functionally with other departments in Alteryx (including Sales, Marketing, Data Science, Community, Product and Support) to drive value, enhance ROI and optimize satisfaction for each customer you engage with.
Responsibilities
-
Engage economic buyers and license administrators to activate production licenses through a personalized experience.
-
Resolving customer needs by aligning them with the right resources through diverse digital mediums (Email, Blogs, etc.)
-
Document verified outcomes with customers to help with account expansion.
-
Respond to data-driven call-to-action inside Gainsight promptly and efficiently across your customer portfolio.
-
Execute best practice customer engagement strategies & provide continuous feedback to improve our customer experience.
Required Qualifications/Skills
-
Core or Advanced Certified in Alteryx Designer
-
Minimum 2 years’ experience as a CSM, Consultant, Project Management, Sales Engineer or similar Customer Facing role
-
Have a growth mindset that sees change as a positive & is comfortable with failing fast.
-
Ability to learn analytics software
-
Ability to manage 50+ accounts at different stages in their lifecycle.
-
Comfortable exploring data to uncover new customer insights
-
Leverages customer insights to create solutions to scale customer success motions
-
Sharing & reporting on the impact of your customer-facing activities.
-
Ability to quantify & communicate customer outcomes internally & externally.
-
20-25% travel
-
compensation 150,000-178,000
-
Working hours will be on Americas Time Zone (MST)
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.
Top Skills
What We Do
The Los Angeles Times is the largest metropolitan daily newspaper in the country, with a daily readership of 1.2 million and 2.1 million on Sunday, more than 32 million unique latimes.com visitors monthly and a combined print and online local weekly audience of 4.4 million. The Pulitzer Prize-winning Times has been covering Southern California for more than 136 years.
Los Angeles Times’ businesses and affiliates also include The Envelope, Hot Property, DesignLA, Times Community News, and Los Angeles Times en Español, The Times also owns L.A. Times Studios LLC and California Community News, LLC.
 (1).png)
