Customer Success Manager

Posted 17 Hours Ago
Be an Early Applicant
Hiring Remotely in São Paulo
Remote
Junior
Aerospace • Industrial
The Role
The Customer Success Manager is responsible for managing customer relationships, strategizing for customer growth, and leading customer success initiatives. This role requires effective communication skills to address customer needs and facilitate multi-functional teams in resolving challenges. Experience in aviation management and IT service management is beneficial.
Summary Generated by Built In

Date Posted:

2024-04-23

Country:

Brazil

Location:

BR002: BRA1 Remote City, Sao Paulo, Brazil

Position Role Type:

Unspecified

Responsibilities and Requirements:

  • Customer relationship management, success leadership, customer strategy and growth;
  • IT Service Management;
  • Bachelor's Degree in Business, Computer Science or related field;  And 2+ years customer success, solution delivery, practice management, customer-facing consulting or System Administration;
  • Fluency in English, Spanish and Portuguese;
  • University degree or 05 years of relevant experience;
  • Aviation Experience: Commercial Management, Air Services Development or Airline IT Experience.
  • Relevant Account Management Experience.
  • ITIL Certification and Project Management Certification will be considered as a differentiator.
  • Confirmed ability to problem-solve and present solutions to complex business challenges effectively
  • Availability to travel
  • Exceptional communication and presentation skills with validated ability to communicate and influence optimally all levels of the organization.
  • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
  • Experience leading efforts of multi-functional teams to facilitate resolution or disposition of customer needs.

Note: While this role is remote, you must live/be in one of this 3 countries: Brazil, Chile, Colombia

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

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The Company
HQ: Waltham, MA
27 Employees
On-site Workplace
Year Founded: 2020

What We Do

RTX, formerly known as Raytheon Technologies Corporation, is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It includes four industry-leading businesses—Collins Aerospace, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. With 195,000 employees, the company is pushing the boundaries of avionics, cybersecurity, directed energy, electric propulsion, hypersonics, quantum physics and more. Raytheon Technologies formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses.

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