Location: United States (Remote)
Reports to: Director of Customer Success
FLSA Status: Exempt
Position Summary
Do you love helping business users adopt great software to improve their work? Join the Customer Success team at Ingage and help our customers prepare their organization for a successful launch. In this role, you will be responsible for supporting the process to get new customers live on Ingage from initial sign-up through launch. You'll communicate with our internal Sales, Design, Product and Support teams to share learnings and insights from customers and provide regular feedback to help optimize customer satisfaction, retention and growth.
You Will
- Work closely with the Sales team to transition the customer into onboarding
- Collaborate with the Presentation Design Team in the creation of a customer's first presentation
- Maintain information in the CRM related to the onboarding process
- Monitor customer health and onboarding status using internal systems
- Train end users on how to use Ingage
- Manage the scheduling of all meetings to ensure a smooth path through the onboarding journey
- Facilitate internal information sharing throughout the onboarding journey
- Ensure customer usage and adoption during the 1st year of their subscription
- Manage the handoff process to the Account Manager
- Stay up-to-date on software release schedules and Marketplace content
- Recognize and confirm opportunities for customer testimonials and references
- Communicate and present in a clear, concise and professional manner
- Keep your cool under pressure
Requirements
- 2+ years of experience in a similar customer-facing role in Customer Success or Account Management
- Excellent writing and verbal communication skills
- Strong empathy for customers
- A passion for data and project management
- Excellent organizational and time-management skills to coordinate across teams
- Flexibility and comfort in a fast-paced environment with rapidly changing business needs
- Willingness to take direction and feedback
Preferred
- Ability to create content with desktop publishing and creative software (PowerPoint, Keynote, etc)
- Experience with Hubspot, Vitally, or similar Customer Success systems
Click here to submit your application.
What the Team is Saying
What We Do
Unprepared sales teams fail to engage customers. In fact, millions of dollars in business are lost when a prospect checks out seconds into your pitch. This opens the door for competitors to swoop in and steal your customers. Ingage brings the story of your product, service or idea to life with interactive sales content. Capture the attention of your audience and engage in meaningful conversations that win.
Ingage software enables every team to create engaging on-brand content, share it with the people who need it, and measure the impact so they can win.
Key Characteristics of Ingage Team Members
1. Value Focused: Evaluate the short-term ROI and long-term scalability of all resources spent to drive growth.
2. Problem Solver: Tackle problems strategically and apply critical thinking to create solutions that drive value for the company and the customer.
3. Customer First: Approach all aspects of the business with an eye toward driving lasting value and satisfaction for the customer.
Critical Actions our team is expected to embrace in their work every day.
- Evaluate: Make strategic decisions based on key performance indicators to drive value and growth for the company. Ensure that all decisions are made based on data.
- Understand: Seek to understand other perspectives by approaching all team and customer interactions from a place of openness and acceptance. Provide and receive candid, constructive feedback with the goal of increasing personal and team performance.
- Collaborate: Take advantage of the diversity of the team through cross-functional collaboration to solve customer problems and scale the business. Espouse a “better together” mindset when approaching challenges and leverage the whole team to find more successful solutions.
- Adapt: Embrace a fast-paced startup environment and be open to dealing with the ambiguity that comes with building a company. Ready to pivot to meet the needs of the business and the customer.
Why Work With Us
Drawing on a wide variety of backgrounds and disciplines, our diverse team of engineers, creatives, and business specialists mixes creativity with technology to help companies succeed. We are a fully distributed team who welcomes all. We are value focused, customer driven, and bring curiosity to solve complex problems.
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Ingage Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Drawing on a wide variety of backgrounds and disciplines, our team of engineers, creatives, and business specialists mixes creativity with technology
