At StarTree we're a group of passionate individuals that desire to improve the lives of many by developing tools and technologies that support availability and speed in the world of real-time analytics.
Our aim is to make it simple for every company to delight their users - external and internal - and create new revenue streams from their data, by building the world’s most comprehensive and accessible cloud analytics system.
About the Role:
About the Role:
As we grow our customer base, we are building our Customer Success Team to help make everyone of our customers our champions. This is a unique opportunity to be the one of the initial members in our Customer Success team –to help define this function and build it out. Making our customers successful and realize the value of our product is the core of everything we do at StarTree; we are looking for candidates who are obsessed with the success of our customers.
Responsibilities:
As a Customer Success Manager, you will be primarily responsible for the success of our customers in a specific territory or a region; the responsibility includes:
- Ensure that our customers can realize the total value of StarTree products and services.
- Become a trusted partner of our customers and a true champion for their success, ensuring high levels of customer satisfaction and retention
- Establish processes and build cadence to ensure we can communicate with the customer regularly and effectively address their needs in a timely manner.
- Understand Startree's offering end to end, and ensure we effectively communicate our value proposition regularly as we build new features.
- Build new relationships with key stakeholders within our customer base and promote the use of Startree capabilities for new use cases.
- Become the voice of our customers, continuously capture feedback on the user experience front and work alongside the product advocacy team to champion their priorities with product management
- Partner with other internal teams at Startree and actively participate in account planning sessions for every customer with Marketing and Sales leadership.
We are looking for:
- 5+ years of direct client management experience, ideally from a Customer Support or Customer Success background
- Proven track record in customer success roles. Demonstrated growth in customer satisfaction, product adoption and retention.
- Ability to work in a small and agile environment and create new processes that ensure success at scale
- Experience in a customer-facing role at small or medium-sized companies is an additional plus.
- A well-organized individual with excellent presentation and written communication skills.
- Ability to handle multiple customers across the region/territory
Nice to haves:
- Sales Representatives/Account executives who are willing to transition into Customer Success Management
- Pre-IPO Start-up experience
About StarTree:
StarTree is a cloud-based software company that enables business customers to derive advanced insights from real-time and historical data. StarTree was founded by the core software engineering team and inventors of Apache Pinot, which currently powers hundreds of user-facing applications at companies across industries, including LinkedIn, Uber, Target, 7Eleven, Etsy, Walmart, WePay, Factual, Weibo, and more. StarTree Cloud has enabled even more companies to deploy and operate real-time analytics at scale, including Stripe, Sovrn, Roadie, Just Eat Takeaway.com, Dialpad, Guitar Center, Blinkit, and more.
StarTree recently announced our Series B Funding with investment from GGV Capital, Sapphire Ventures, Bain Capital Ventures, and CRV. We have been named one of The Information's 50 Most Promising Startups and one of CRN's 10 Coolest Cloud Computing Startup Companies of 2022!
What We Do
When you hear “decision maker,” it's natural to think, “C-suite,” or “executive.” But these days, we’re all decision-makers. So, yes, the CEO is a crucial decider, but the franchise owner, the student, or the big box shopper all have important choices to make, too. The difference is, those traditional decision-makers have access to relevant data to guide their thinking. All the others? Flying blind.
Our vision is to change that. We believe every decision-maker should have access to fast, fresh, actionable insights. We’re motivated to unlock what’s possible when you put the right information in the right hands at the right time. Like the restaurant owner who’s able to call in an extra cook because she can see the surge in orders coming. Or the holiday shopper who has plenty of time to pick a different gift for his loved one because he sees his original order is delayed at the moment the supplier registers a procurement delay. Or the use-case we can’t even envision yet, because it is sitting in your data, waiting to be set free.
Exposing timely information to real decision makers in intuitive apps that not only inform, but allow you to act on the information being shared. That’s how we’re unleashing the power of user-facing analytics.
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