Customer Success Manager

Hi, we are Storyteq! 👋🏼 

Storyteq helps marketing and creative teams in top brands to scale their creative production and gain control over their marketing campaigns. Through our platform, our clients can streamline campaign workflows, automate their creative production through templates & AI, and activate engaging campaigns that go to market faster. 

We believe creativity takes time, but creative production shouldn’t. Since 2016 our mission has been to revolutionize the way creative assets are created and used. Magic happens when we let technology empower creativity. 

Our endless curiosity and relentless commitment to our customers lie at the heart of our problem-solving approach. This shared mission is woven into our values: we take risks, thrive on change, and lead with trust. 

About the job
As a Customer Success Manager at Storyteq, you are responsible for account planning, developing customer relationships to ensure retention and growth of your accounts (upsell). We aim for the role to unlock value for the customer, by identifying opportunities and making sure to utilize the full potential of our platform.

Storyteq has a portfolio of big global brands. Your role is to ensure client satisfaction, by proper account planning and working closely with Account Managers, Sales, Project/Implementation Managers, and the Product team.

Your main responsibilities:

• Ongoing understanding of the client’s needs, objectives, and challenges.
• Increasing client adoption, thereby enhancing their lock-in.
• Account planning and execution.
• Building and maintaining relationships with key stakeholders on a tactical level.
• Guiding clients on a day-to-day.
• Platform Training and Onboarding (both product and change management).
• Liaise with Product Owners on client-requested features and improvements.
• Collaborate with Account Managers on Tier 1 clients.
• Spotting opportunities and liaising with the wider account team.
• Responsible for the success of Tier 2/3 clients.
  

About you

Besides being fun to work with, you:

• Are fluent in (written and spoken) English, and preferably also in Dutch.
• Have 3-4 years of work experience in an account-oriented role, e.g. Customer Success Manager, (Key) Account Manager, etc.
• Are business confident, based on your skills and preparation.
• Are assertive. You lead meetings, your communication is action-focused, you dare to tell clients what to do to achieve success and intervene when a client goes off course.
• Are growth-oriented and have commercial awareness.
• Are efficient and consistent.
• Have a bachelor/master’s degree (preferably in the direction of Communication, Media, Economy, Marketing or Behavioral Sciences)
• Are structured and analytical. A strong planner and multitasker
• Are tech-savvy and would enjoy learning our platform inside-out.
• Are ready to step into a scale-up environment.
• Enthusiastic and a positive thinker with a problem-solving “Can do!” mindset.
• Have great communication skills with a desire to achieve success for your clients.
• Have a high sense of responsibility: both internally and towards the customer.
• Are a team player: people smart, eager to learn and humble.

Things we love at Storyteq:

• Be entrepreneurial
• See and seize opportunities
• Take ownership
• Focus on impact
• Be ambitious

💰 An excellent salary of 3500-4000 EUR gross per month (based on your experience!).

📈 Employee stock ownership.

📅 27 days of annual leave (Well-being Day and Volunteer Day included).

🏡 Hybrid working model (working from home 2 days a week).

🚆 Travel allowance.

🚲 A bicycle lease plan with Hellorider after 1 year of employment.

💻 Excellent tools: High-end Laptop, Monitor, and everything in between!

📚 We support your continuous improvement with training, courses, conferences, and books.

🌦 Mental health and wellbeing support: Access to OpenUp.

🥪 Free office lunches and endless snacks at the Amsterdam Office.

🍻 The best Friday afternoon drinks and quarterly team outings.

👵 A Pension contribution for employees who are based in the Netherlands.

🐶 Pet-friendly office, so feel free to bring your furry friend!

We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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