About Auto Trader
You’ve probably heard of Auto Trader, but do you know what we’re all about?
We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.
In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously.
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.
Auto Trader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you
About the role
We’re looking for a Customer Success Manager to join us in Manchester.
As part of a collaborative team, working with both car retailers and internal stakeholders you will advocate and embed our New Car and Digital Retailing products. Using your expert product knowledge, curiosity and our unrivaled data you will enable our customers to remain competitive in today’s digital marketplace.
By partnering with car retailers you will optimise product performance and drive engagement through sharing best practice, delivering training and fixing problems. You will humanise data and complex products and align them to their goals and strategies so they can meet the needs of today’s online car buyers. You’ll also work closely with the wider business and our Account Manager community to share insight, and product updates and to support them in un-locking commercial opportunity with their customers.
This role plays a huge role in the digital transformation of our customers, we therefore need you to be passionate about customer success and driving return on investment.
What we're looking for
You might believe that a passion for cars and knowledge of the automotive industry is a requirement, but guess what? It’s not!
- Experience working with customers to drive change, engagement and performance.
- You will be a great a building relationship with stakeholders and will have experience presenting to customers.
- Experience coaching, showcasing, and embedding solutions, products or ways of working.
- You will have a consultative approach with the ability to clearly articulate products, customer behaviour and the competitor landscape.
- Experience in using data to tell a story and you’ll be confident using Excel or other insight tools such as Looker.
- You will be great at identifying and resolving complex problems that require you to challenge the norm.
- You will be commercially minded and will ideally have experience supporting team targets and KPI’s.
- You will be proactive and have a collaborative approach which allows you to spot opportunities and drive change forward.
Finally, we’re looking for someone who is curious and excited to become an expert in our New Car and Digital Retailing products.
Benefits and more
We’re offering a salary up to £45,000 plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly installments over the next three years, and you can choose to either sell them or keep them as shares. And you'll receive 29 days holiday, plus bank holidays and comprehensive private medical cover.
That’s not all. We have employee pension contributions up to 7%, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.
We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You’ll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance.
Additionally, during July and August, along with two weeks in December, we have our remote first periods. During these times, you can work remotely, whether that's from another location in the UK or even from certain locations abroad.
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What We Do
We’re proud of our people-centred culture, which, combined with our tech and data expertise, makes us one of the UK’s leading companies.
As a company our purpose is to drive change together, responsibly. We aim to improve the process of buying and selling vehicles in the UK, by continually evolving the ecosystem to provide a better experience for consumers, retailers and manufacturers alike.
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