Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
We're seeking an experienced Customer Success Manager to oversee training programs for internal teams and customers, identify training needs, and track success. You’ll manage diverse projects, drive efficiency, and improve skills to support organizational goals. The ideal candidate is a proactive, strategic thinker with experience in customer success, training, and project management, ready to deliver results and build strong relationships.
What You'll Do:
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Partner with internal teams and agents to identify business challenges and develop training solutions.
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Introduce and integrate new technologies and software systems to support business goals.
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Gather business objectives from management, assess training needs, and recommend solutions.
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Develop and evaluate training metrics, track job performance, and analyze feedback to assess and improve training effectiveness.
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Conduct and facilitate general and specialized training programs for employees and external customers.
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Support and mentor new team members and travel onsite to deliver training as needed.
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Troubleshoot complex problems and apply industry knowledge to provide effective solutions.
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Build and maintain strong working relationships across teams and stakeholders.
What You'll Bring:
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Technical skillset with an understanding of software/database.
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Knowledge of real estate transactions.
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Bachelor’s degree or equivalent experience, with 5-8 years in a relevant field.
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Expertise in instructional design, teaching methodologies, and effective training techniques.
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Skilled in data analysis, project management, and critical thinking to design, evaluate, and enhance training materials.
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Exceptional communication, interpersonal, and relationship-building skills.
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Highly organized and self-motivated, adept at managing long-term projects and immediate tasks.
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Proficiency in Microsoft Office (Word, Excel, PowerPoint).
*May be required to travel as needed*
Salary Range: $72,125 - $96,125 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
