Customer Success Manager

Posted 12 Days Ago
Hiring Remotely in TX
Remote
Junior
Insurance
The Role
The Customer Success Manager evaluates operational requirements and documents system configuration needs. They analyze processes, coordinate with project teams during system migrations, and solve complex problems while guiding less experienced team members. The role focuses on supporting seamless communication and planning within the organization.
Summary Generated by Built In

Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.
More information can be found at https://www.stewart.com, subscribe to the Stewart blog at https://www.stewart.com/insights or follow Stewart on Twitter® @stewarttitleco.

Job Description

Job Summary

Evaluates and documents existing operational requirements as they relate to system configuration. Works closely with project and operational leadership to ensure seamless communication and planning during system migration(s).

Job Responsibilities

  • Analyzes current processes and systems to determine unique requirements.​

  • Documents data and system requirements according to the current and future needs of the business.

  • Coordinates with project team and operational leadership to ensure seamless communication and planning during system migration(s). 

  • Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how operation integrates within the organization

  • Performs a range of assignments and may lead projects within own discipline​

  • Works within broad guidelines and polices to accomplish objectives and goals​

  • Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents​

  • Explains complex and/or sensitive information in a straightforward manner​

  • Acts as a resource for colleagues, provides guidance to less experienced team members​

  • Individual contributor working with limited oversight​

  • Performs all other duties as assigned by management

Education

  • Bachelor’s degree in relevant field preferred

Experience

  • Typically requires 2+ years of title insurance and escrow related work experience

  • Typically requires 2+ years of experience with process and/or documenting system and/or process requirements

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].

The Company
HQ: Houston, TX
5,803 Employees
On-site Workplace
Year Founded: 1893

What We Do


Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.

Stewart. Redefined and moving ahead. Learn more at stewart.com, subscribe to blog.stewart.com or follow us on Twitter @stewarttitleco.

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