Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
What’s the opportunity?
We are looking for a Customer Success Manager responsible for developing long-term customer relationships.
What will I be doing?
- Working with both our internal teams as well as clients.
- Provide “voice of customer feedback” to internal DLOCAL teams.
- Develop effective long-term key customer relationships.
- Collaborate with customers to better understand their goals and ambitions.
- Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
- Develop Customer Success methodologies and own team initiatives that improve productivity.
- Interact and work together with the different areas of the company.
What skills do I need?
- Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.
- Fluent in written and verbal English.
- Customer Success experience (B2B preferred).
- Advanced Excel Skills.
- Experience in payments - Huge advantage.
- Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
- Ability to travel.
- Team spirit and proactive behavior.
What happens after you apply?
Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
What We Do
dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.
With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:
Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners
