Customer Success Manager, Mid-Market

Reposted 2 Days Ago
2 Locations
Remote
Hybrid
80K-90K Annually
Junior
eCommerce • Information Technology • Marketing Tech • Social Media • Software
We power impactful creator marketing for thousands of the world’s most innovative brands and agencies.
The Role
As a Customer Success Manager, you will support a portfolio of mid-market customers, ensuring adoption, retention, and satisfaction using CreatorIQ software. You'll guide customers through success planning, drive platform usage, monitor health metrics, and collaborate with internal teams to resolve issues and gather feedback.
Summary Generated by Built In

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Customer Success Manager

As a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your commitment to their success and will be goaled on your customer retention and health. Customer Success Managers are experts in our product, as well as in Influencer Marketing programs and we pride ourselves by sharing best practices, strategy and measurement to our growing base of world-class brands, agencies, and tech companies.

 What you’ll do:

  • Act as the primary post-onboarding strategic partner for a portfolio of Mid-Market customers.

  • Guide customers through milestone-based success planning—focusing on activation, adoption, and measurable outcomes tied to their business goals.

  • Drive platform adoption by helping customers leverage CreatorIQ’s self-service tools, workflows, and reporting capabilities.

  • Lead business reviews, check-ins, and platform optimization sessions, reinforcing program value and identifying risks or gaps.

  • Share scalable best practices and use-case recommendations drawn from industry and peer benchmarks.

  • Monitor customer health, platform engagement, and satisfaction metrics to inform a proactive engagement strategy.

  • Partner with Implementation and Services teams to ensure customers are properly trained and enabled.

  • Collaborate with Product Support to resolve technical questions, ensuring a consistent customer experience without taking on tactical support responsibilities.

  • Work closely with the Renewal Manager to support the contract renewal process and ensure retention goals are met.

  • Provide input to internal teams (Product, Marketing, Sales) based on customer feedback, feature requests, and recurring themes.

Who you are and what you’ll need for this position:

  • Passionate about influencer marketing, creator content and social media measurement

  • 2+ years of experience in a customer-facing role managing the customer lifecycle within a technology platform, agency, or media/brand environment.

  • Strong communicator with the ability to clearly articulate value to marketers and decision-makers.

  • Strategic mindset with the ability to guide customers through change management and program growth using scalable frameworks.

  • Comfortable working across multiple accounts, balancing long-term planning with day-to-day customer needs.

  • Data-literate—capable of interpreting data to guide recommendations and customer engagement strategy.

  • Skilled in collaboration with internal teams including Support, Implementation, Product, and Sales.

  • Passionate about helping customers succeed, with a focus on retention, advocacy, and measurable outcomes.

  • Familiar with influencer marketing and social media platforms (preferred but not required).

  • Proficient in Salesforce, GSuite, Zoom, Slack; experience with Notion, JIRA, or Zendesk is a plus.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems.  CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks

Compensation Range: $80K - $90K


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Top Skills

Google Suite
JIRA
Notion
Salesforce
Slack
Zendesk
Zoom
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The Company
HQ: Culver City, CA
356 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

CreatorIQ is the most trusted influencer marketing platform for organizations looking to advance their creator marketing. Its enterprise-grade technology and industry-leading intelligence facilitate faster and safer creator discovery, unify complex workflows, and power robust reporting, while ensuring compliance and brand safety. Thousands of the world’s most innovative brands and agencies use CreatorIQ, including Logitech, Movers+Shakers, Nestlé, RQ, Sephora, Unilever and more.

Why Work With Us

At CreatorIQ, we believe in putting our team members first, and focusing on clients. We encourage you to schedule “off screen time” to focus and refresh. Go walk your dog, do yoga, or simply set aside uninterrupted time to yourself. Oh, and we will pay for that yoga class, fitness tracker or after workout massage!

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