Customer Success Manager m-f-d

Customer Success Manager m-f-d

Job DescriptionOverall Purpose of the Job

The Customer Success Manager is accountable for increasing customer satisfaction and maximizing the value of Brooks products & services at our key customers. The Customer Success Manager is a key point of contact and trusted advisor for the customer. The Customer Success Manager is closely working with Account Managers and Program Teams and must lead and coordinate cross functional teams and projects in order to ensure success of projects and tool performance. 

Your Responsibilities

• You are the Customer Success Manager for region(s) or Key Customer(s) and will be part of the CCG Global Customer Success Team.

• You will develop and lead strategic programs which are important to the customer and Brooks to ensure success

• You will assess project risks and risks to Customer Satisfaction and will develop risk mitigation plans and solutions to remove roadblocks.

• You will help define success criteria to ensure we have a common and clear goal, advocating for the customer within Brooks to achieve success

• You will communicate internally and with key customers about project status, deliverables, and risks, while asking for support, priority & clarity as needed.

• You will lead high-level escalations impacting the business, and de-escalate quickly and effectively

Skills

• Outgoing, externally focused with keen sense of service and customer focus

• Self-motivated and able to independently manage your own time

• Excellent communication skills

• Organizational and project management capability

• Strong interpersonal skills and ability to lead teams

• High tolerance for uncertainty

• Proven curiosity to drive for new solutions

• Able to deal with disappointment and Identify ways to improve

• Good resilience and see the uncertainty as an opportunity – “glass half full”

• English: business fluent mandatory

• Willing and able to travel overnight as required

Wenn Du aus technischen Gründen nicht in der Lage bist, eine Bewerbung auszufüllen oder auf eine Stellenausschreibung zu antworten, wende Dich bitte per E-Mail an [email protected], um Unterstützung zu erhalten.

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