Customer Success Manager/ IT Project Manager

 is a next-generation platform for modernizing mission-critical financial services processes and technology.  Large global banks and insurance companies are already using the platform, driving strategic modernization programs and hundreds of millions of dollars in ROI.

Role

As a Customer Success Manager your role is to enable, help, and provide oversight for the customer or partner team that is developing on the platform, making sure they are able to deliver against strategic priorities as set by executives.

Your day-today activities will include:

• Reviewing progress of the customer / partner team against the plan / roadmap
• Identifying friction points, blockers, and helping the customer / partner team 
• Working with the product team for identified platform issues to drive resolution

This is what you'll need to succeed in this role:

• Minimum 3 years experience as Project Manager on IT projects 
• Experience in financial services 
• Technical background
• Strong analytical skills and mindset
• Excellent English verbal and written and communication/presentation skills

What's in it for you:

• Joining a product company in such early stages means you have the opportunity to leave a print on the evolution of both the business and the product
• Exposure to international accounts throughout the expansion of the company
• Early-stage equity package

Location: Bucharest