Customer Success Manager - India (Remote)

Posted 22 Days Ago
Hiring Remotely in Mumbai, Maharashtra
Remote
Mid level
Fintech • Payments • Financial Services
The Role
The Customer Success Manager develops long-term customer relationships, provides feedback to teams, and collaborates with clients to meet strategic goals.
Summary Generated by Built In

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 


By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.


What’s the opportunity?


We are looking for a Customer Success Manager based in India who will be responsible for developing long-term relationships with our customers.


Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.


Our ideal candidate will also have experience developing B2B relationships across functional areas as well as a background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

What will I be doing?

  • Provide “voice of customer feedback” to internal DLOCAL teams.
  • Develop effective long-term key customer relationships.
  • Collaborate with customers to better understand their goals and ambitions.
  • Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
  • Develop Customer Success methodologies and own team initiatives that improve productivity.
  • Interact and work together with the different areas of the company.

What skills do I need?

  • Customer Success experience (B2B preferred).
  • Advanced Excel Skills.
  • Excellent written and verbal communication.
  • Excellent interpersonal and communication skills.
  • Fluent written and verbal English.
  • Experience in payments - Huge advantage.
  • Ability to travel.
  • Team spirit.
  • Proactive behavior.

What do we offer?


Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!


*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required



What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!


Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

Top Skills

Excel
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
932 Employees
On-site Workplace
Year Founded: 2016

What We Do

dLocal started with one goal – to close the payments innovation gap between global enterprise companies, and customers in emerging economies. We have over 900 payment methods, in more than 40 countries.

With the ability to accept local payment methods and facilitate cross-border fund settlement worldwide, our merchants reach billions of underserved consumers in the high-growth markets of Africa, Asia, and Latin America. dLocal offers the ideal payment solutions for global commerce:

Payins: Accept local payment methods
Payouts: Compliantly send funds cross-border
Defense Suite: Manage fraud effectively
dLocal for Platforms: Unify your platform’s payment solution
Local Issuing: Localize payments for your gig-economy workers, suppliers, and partners

Similar Jobs

Acquia Logo Acquia

DxP Support Engineer (Drupal)

AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
Easy Apply
Remote
Hybrid
3 Locations
1100 Employees

GitLab Logo GitLab

Support Engineer (APAC - India)

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
India
2350 Employees

Clay Logo Clay

Product Support Specialist

Artificial Intelligence • Consumer Web • Machine Learning • Productivity • Sales • Software • Analytics
Remote
5 Locations
93 Employees

Mondelēz International Logo Mondelēz International

Legal Financial Billing Operations

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote
Hybrid
8 Locations
90000 Employees
95K-131K Annually

Similar Companies Hiring

Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
Energy CX Thumbnail
Utilities • Professional Services • Greentech • Financial Services • Energy • Consulting • Business Intelligence
Chicago, IL
55 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account