Customer Success Manager (d/f/m)

mobile.de is Germany's largest vehicle marketplace with about 1.4 million listed cars, trucks, and motorcycles. Both private customers and more than 40,000 registered vehicle dealers use the platform. Including listing exports to the sister platform Kleinanzeigen, mobile.de reaches about 20 million unique users per month (AGMA digital facts; mobile.de and Kleinanzeigen; categories: cars, motorcycles, commercial vehicles, motorhomes; Ø month April 2022 to March 2023). As a "one-stop shop," mobile.de offers not only buying and selling services but also financing and leasing solutions, among others. The company, founded in 1996, is a subsidiary of Adevinta, a globally leading provider of online classifieds portals.

mobile.de is part of Adevinta: a global online classifieds specialist and sustainability leader with 25+ products in 10 countries.

What you’ll do ​& Who you are

To expand our team, we are seeking a proactive and dedicated Customer Success Manager (d/f/m) to join us. We have four positions available—two remote and two based in Berlin. In this role, you will report to the Regional Manager  and support our Key Account Managers while directly engaging with our valued clients to ensure their satisfaction and success.

What you'll do:

• Collaborate closely with our largest car dealerships to support the Key Account Management team.

• Manage contracts and develop trusted advisor relationships with key customer stakeholders.

• Understand customer needs and align them with the appropriate resources in our company for maximum customer success.

• Coordinate with the sales team to ensure seamless transitions from sales to onboarding.

• Create performance reports for advertising acceleration.

• Conduct weekly, monthly, and quarterly analyses for client support in ad quality.

• Perform special tasks as assigned by the Key Account Manager (KAM).

• Work with the technical team to resolve any issues impacting customer experience.

• Advocate for customer needs and feedback to the product development and management team.

• Develop and implement strategies to help customers adopt and maximize use of our platform.

• Monitor customer engagement and identify opportunities for growth and adoption.

• Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty.

Who you are:

• You have a solid understanding of customer journeys and can create strategies that enhance customer experience, drive growth, and boost customer satisfaction.

• Minimum of 1 year of relevant experience as a Customer Success Manager or in a similar customer-facing role.

• Experience managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

• Strong problem-solving skills and the ability to manage complex situations.

• Ability to create and interpret data and develop reports.

• Experience with CRM software and other professional tools.

• Business fluent in German (minimum C1) and English.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary 💸

• Participation in our Short Term Incentive plan (annual bonus) 🏆

• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

• A 24/7 Employee Assistance Program for you and your family, because we care ❤️

• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.