Customer Success Manager - DACH

About the Role 🎯

As a Customer Success Manager - DACH at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You’ll help customers unlock their potential value while contributing to the growth and success of our business.

This role offers a unique opportunity to work closely with professionals who are the backbone of global capital markets, deliver exceptional service, and build a thriving community for our customers. If you’re passionate about customer success and ready to own the moment, we’d love to hear from you!

About DataSnipper  🚀

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.

Founded in 2017, DataSnipper has skyrocketed and is now has officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures. With over 500.000 users in 125+ countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we’re not stopping there!

What you will do 📋

• Deliver Exceptional Value: Exceed customer expectations by understanding their needs, showcasing the value of our solutions, and delivering tailored best practices for accounting firms in the DACH region.

• Take Ownership: Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.

• Collaborate for Success: Build power in partnership by acting as a trusted advisor, fostering connections within the customer base, and serving as the voice of the customer internally.

• Drive Growth: Embrace opportunities to welcome growth by proactively monitoring account health, identifying risks or opportunities, and implementing strategies to drive customer retention and expansion.

• Represent Excellence: Act as a beacon of excellence by staying informed about industry trends and product developments, sharing insights, and maintaining the highest standards of professionalism.

• Build Community: Foster knowledge-sharing and community-building among customers by organizing webinars, events, or case studies to strengthen the customer network.

This role is a chance to live out our team’s values—owning the moment to drive success for our customers and excellence in everything we do.

What you bring to the table ✅

• Customer-Centric Mindset: A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value.

• Accountability: A strong sense of ownership, with the ability to master your role, take initiative, and ensure no detail is overlooked – be the CEO of your portfolio.

• Industry Expertise: Familiarity with accounting and finance industries, understanding the unique challenges and needs of these professionals.

• Collaborative Spirit: A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships.

• Adaptability: A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment.

• Excellence in Communication: Fluent verbal and written communication skills in English and German, with the ability to provide clear and impactful messaging.

• Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology.

What we offer ✨

• Being part of the fastest-growing scale-up in the Netherlands (two years running!)

• Make an impact by disrupting the accounting and finance industry with us

• 28 vacation days on a full-time basis

• Excellent salary

• Pension plan

• Stock participation plan

• Hybrid mode of work (at least 3 days onsite in our Amsterdam office)

• A flexible and growing organization with lots of opportunities to learn and develop

• International working environment, with a team of friendly and driven colleagues

• Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef

• Access to OpenUp, the mental health and wellness platform

📩 If this sounds interesting, apply now, we can’t wait to meet you!