Customer Success Manager (CSM)

Posted 19 Hours Ago
Be an Early Applicant
Charlotte, NC
Entry level
AdTech
The Role
The Customer Success Manager is responsible for fostering positive customer relationships, promoting telecommunications products, and ensuring an outstanding customer experience. Key duties include outreach and engagement, providing product information, achieving sales goals, and participating in continuous training. This role is critical in driving brand success through effective communication and collaboration with team members.
Summary Generated by Built In

Over the years, we've been recognized for helping our clients enhance their customer relationships through innovative strategies and exceptional service. Due to continued growth, we are looking to expand our team with a Customer Success Manager who is passionate about delivering an outstanding customer experience and driving brand success.

Our success is built on the strong foundation of our core values, which include integrity, teamwork, and customer-first service. Our Customer Success Managers play a key role in maintaining positive customer relationships, promoting products, and ensuring that every client interaction aligns with our brand standards. If you're ready to make an impact as a Customer Success Manager and contribute to the success of a leading firm, join us today!

Customer Success Manager Responsibilities:

  • Assist in customer outreach and engagement, ensuring a personalized and seamless experience for every client and business we work with 
  • Promote and sell telecommunications products while communicating brand values clearly to customers
  • Provide accurate information about products and services to help customers make informed purchasing decisions
  • Maintain a professional, approachable attitude while interacting with potential clients, addressing their needs and concerns
  • Collaborate with team members to achieve sales goals, drive customer retention, and meet business objectives
  • Participate in ongoing training to enhance sales skills, customer service techniques, and product knowledge
  • Track and update customer interactions, ensuring accurate and timely follow-up

Customer Success Manager Qualifications:

  • Strong communication skills and the ability to build rapport with customers quickly
  • Enthusiasm for helping customers and a strong desire to contribute to the team’s success
  • Ability to multitask and manage various customer inquiries in a fast-paced environment.
  • Charismatic, outgoing, and confident – able to represent our clients and products with energy and professionalism
  • Strong problem-solving skills and attention to detail, ensuring every customer interaction is handled smoothly

 

#LI-Onsite


 

The Company
HQ: Jacksonville, FL
18 Employees
On-site Workplace

What We Do

RevoLusion Consultants, Inc. creates market-shifting acquisitions solutions. We use thorough understanding of customer behavior to create messaging that fosters enthusiasm for our partners, large and small. By gathering intensive data and applying it to our strategies, we ensure high-level service and customer loyalty. Our campaigns deliver big outcomes, so count on us to give you the competitive advantage needed to succeed.
RevoLusion Consultants, Inc. is a powerhouse for rapid growth. Our consulting and marketing model is flexible. It allows us to adjust in real time so that we can build excitement and meet unique customer needs. Our diverse team and core values ignite our high rates of conversion. When you enlist our firm, you’ll quickly find out why we’re known as an industry leader.

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