Company Description
Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.
Job Description
- Build and strengthen client relationships to achieve long-term partnerships.
- To organize and plan daily work connected to managing customer relations.
- To execute customer relation policies and procedures.
- To implement the company's strategy of customer relation management to improve service quality.
- Identify upsell, cross-sell, and growth opportunities.
- To perform the licensees’ live offering analysis and offer possible ways to improve it.
- To develop and maintain sustainable relations with existing and new customers.
- To lead and coordinate regular meetings with customers.
- To serve as main point of contact in all matters related to client.
- To provide consultation and help to customers that use services of the company.
- To oversee communication with customers that are connected to special cases in the facility, customer’ complaint and different non-standard cases.
- To plan, supervise and coordinate progress of current projects.
- To develop a thorough understanding of company’s products and service offerings to better upsell and cross-sell to clients.
- To work with internal teams and partners to develop strategic plans and ensure KPIs are being met.
- To ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- To clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- To inform customers about newest releases, updates news related to company’s product and services.
- To analyse information connected to the customer and collect data to identify customer relations enhancement opportunities.
- To handle inquiries and requests from customers and address their need.
- To present proposals to improve customer service, as well as promote and realize the implementation of proposals.
- To generate progress reports for clients and managers within the organization.
- To carry out any additional duties within the competence of held position as instructed by the management.
Qualifications
- At least 3 years of experience in the position.
- Excellent communication, influencing and listening skills.
- Fluent English to communicate in writing and voice with customers around the world.
- Fluent Portuguese.
- Ability to deliver client-focused solutions to customer needs
- Ability to communicate and influence key stakeholders at all levels of an organization.
What We Do
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries
Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.
We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.
The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.
Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.
Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.
If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
