Customer Success Lead

One Impression is one of the World’s largest influencer marketing platforms helping over 300+ global brands ranging from enterprises such as Unilever, Nestle, Amazon to startups such as Meesho, Nykaa, CoinSwitch. We are active in over 12 countries including India, US, Australia, the Middle East, etc, and have a network of over 6.5 Mil + influencers across Instagram & YouTube. Our creator network is one of the largest ranging from top celebrities to nano creators in over 10+ languages.

We are quickly capturing wallet shares of giants such as Facebook & Google as influencers continue to become a mainstream channel for brands to drive growth and engagement amongst their target audiences. The ultimate vision is to capture 25% of the global media ad spend by becoming the world’s de-facto influencer platform. 

We are already the market leader in the Asian market and are now aiming to grow 10x by consolidating the entire market spend towards our newly launched platform for advertisers. In parallel, we aim to establish a strong presence in other global markets such as the US, Indonesia, etc. We are also backed by some of the top investors in the country including Founders of Vedantu, LivSpace, People Group, MamaEarth, Wow Skin Sciences, OML, etc as well as celebrities such as KL Rahul, Zakir Khan, Masoom Minawala, to name a few.

We strongly believe in our people and they are the key pillars to driving our success. It is our people who drive our incredible growth. If you are excited about solving complex world problems, we are looking for you!

About Famous

Famous is a leading creator affiliate marketplace, connecting brands with over 100K+ ready-to-order creators for seamless collaborations. We empower brands with curated creator collections, transparent pricing, advanced campaign tracking, and streamlined payments, making influencer marketing more effective and scalable.

Role Overview

• We’re looking for a Customer Success Lead to drive retention, engagement, and satisfaction for brands using the Famous platform. This role will ensure that brands maximize their value from the platform, successfully run campaigns, and continue renewing their subscriptions. The ideal candidate will be customer-obsessed, data-driven, and highly proactive in ensuring an exceptional experience for brands.

Key Responsibilities

• Own Customer Success & Retention: Build strong relationships with brands, ensuring they successfully execute campaigns and continue using the platform.
• Onboarding & Adoption: Guide brands through the onboarding process, ensuring a smooth transition and successful activation.
• Account Growth & Upselling: Identify opportunities for brands to expand their usage, driving additional revenue through upsells and renewals.
• Proactive Customer Engagement: Monitor platform usage and campaign performance, proactively addressing issues and providing strategic recommendations.
• Support & Issue Resolution: Work closely with internal teams to ensure a seamless experience, resolving any issues related to payments, campaigns, or platform usage.
• Data-Driven Insights: Track customer health scores, identify churn risks, and implement retention strategies.
• Advocate for Customers: Collaborate with product, marketing, and sales teams to enhance the platform based on customer feedback.

Requirements

• 5+ years of experience in Customer Success, Account Management, or related roles within SaaS, influencer marketing, or e-commerce.
• Strong understanding of creator marketing, influencer collaborations, and brand campaigns.
• Proven track record of driving customer retention, engagement, and expansion.
• Excellent communication and relationship-building skills to engage with brand teams and decision-makers.
• Analytical mindset with experience using CRM tools (HubSpot), data dashboards (Metabase), and customer success tools.
• Experience working in a fast-paced, high-growth startup environment is a plus.
• Passion for the creator economy, digital marketing, and brand storytelling.

Why Join Famous?

• Be part of a rapidly growing creator economy platform that is transforming brand-creator collaborations.
• Work with top brands across beauty, fashion, personal care, gaming, food, and e-commerce.
• Opportunity to shape the customer success function and drive business impact.
• Fast-paced, high-growth startup environment with immense learning and growth opportunities.