The Support team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Technical staff, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology.
We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment. Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements.
Responsibilities
- Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms.
- Become one of the foremost technical and troubleshooting experts for our API and product offerings at Perplexity AI.
- Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed.
- Translate learnings from customer issues into scalable solutions, working with Engineering and Go-To-Market teams to implement improvements.
- Build strong relationships with customer leaders and operators to ensure the success of their applications.
Qualifications
- 5+ years of experience in technical support engineering or software engineering roles, with a focus on application development.
- Bachelor’s degree in Computer Science or a related field.
- Proven ability to identify technical pain points in both our solutions and our customers’ implementations.Strong track record of building relationships with customers and cross-functional teams to drive performance improvements.
- Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success.
- Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively.
- Experience building prototypes or applications using AI-powered APIs, with a deep understanding of the AI and search technology landscape.
- Preference for short, deep-dive projects that involve chasing down problems and understanding diverse use cases.
The cash compensation range for this role is $130,000 - $160,000.
At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine just over a year ago. Our AI-powered search assistant has amassed 10 million monthly active users as of early 2024, with our mobile apps installed over 1 million times across iOS and Android devices. In 2023 alone, we served over 500 million queries from users around the globe.
To support our rapid expansion, we've raised significant funding from some of the most respected investors in technology. In January 2024, we raised $73.6 million in a Series B round led by IVP, with participation from NVIDIA, Jeff Bezos' investment fund, NEA, Databricks, and other prominent firms. We followed that up with a $62.7 million Series B1 round in April 2024 led by Daniel Gross, valuing Perplexity at over $1 billion.
Our prominent investor base includes IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Naval Ravikant, Tobi Lutke, and many other visionary individuals.
Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.
Equity: In addition to the base salary, equity is part of the total compensation package.
Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan.
Top Skills
What We Do
The most powerful answer engine. Powering curiosity with answers backed by up-to-date sources. This is where knowledge begins.
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