Customer Success Consultant, Assistant Manager, Mobility of Information, Inventor Garage Solutions

About Woven by Toyota

Woven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformation. Through our AD/ADAS technology, our automotive software development platform Arene OS, our mobility test course Toyota Woven City, and Toyota’s growth fund, Woven Capital, we are pioneering the movement of people, goods, information, and energy, weaving a future of enhanced safety, connectivity and well-being for all.

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TEAM

Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.

We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.

We are the Business Development team that makes Mobility of Information's core Platform business a reality. Our mission is to create businesses and products that will lead to the mass production of happiness by creating the norm of the future. In the field of Information with its various possibilities, let's expand the definition of Mobility together and create a new history.

For more information about Woven City, please visit: https://www.woven-city.global/

WHO ARE WE LOOKING FOR?

We are looking for a Customer Success Engineer who has the passion and tenacity to face unknown challenges, and the sense of responsibility to identify, make decisions, and solve problems on his/her own. The person who takes on this position must also have the courage to take on the world's unparalleled challenges of Toyota Woven City, to collaboratively create things that do not yet exist, and to occasionally open up new possibilities on his or her own. The successful candidate will also need to be a strong communicator who can interact tenaciously with many internal and external stakeholders, and be flexible enough to adapt smoothly to changes in the environment and directions. This position may change the work location from Tokyo to Susono. At the very least, the position requires frequent travel to the area as a business trip. Reporting to the Department Manager, this position is a hybrid work arrangement.

RESPONSIBILITIES

• As specialists in the Mobility of Information Platform, you introduce our vision and technology to Inventor, provide consulting and support so that they can implement it, and bring success to Inventor's business.
• As a concrete example of the above, when Inventor plans a product, you make proposals and designs, including from a technical perspective, and resolve problems. We also propose and design demonstrations for commercialization or research and development.
• You are expected to listen carefully to Inventor's goals, strategies, and what they want to do, find insights, and provide feedback that leads to improvements to the Platform, additional development, and new business.
• After fully understanding Inventor's goals, strategies, and what they want to do, you adjust the project so that it can proceed in a win-win relationship with customers.
• You manage the project on a daily basis, including outside activities to achieve the goal.
• You review the process and incorporate feedback to promote continuous improvement.

MINIMUM QUALIFICATIONS

• At least 3 years of experience working as a consultant or solution architect proposing technical solutions based on actual customer issues.
• Experience in identifying solution product fit and issues based on customer requirements and working with development teams to iteratively improve products.
• Experience in proposing and launching software products to specific customers multiple times and accompanying customers for subsequent business growth.
• Experience defining requirements for multiple systems and services
• Experience in designing and analyzing multiple user research studies, implementing improvements derived from the studies, and making recommendations to management
• Conversational level English and Business Level Japanese language skills

NICE TO HAVES

• IT consulting experience
• Sales experience
• Agile/Scrum methodology

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Important Points

・All interviews will be arranged via Google Meet, unless otherwise stated.

・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.

・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.

WHAT WE OFFER

・Competitive Salary - Based on experience

・Work Hours - Flexible working time

・Paid Holiday - 20 days per year (prorated)

・Sick Leave - 6 days per year (prorated)

・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company

・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance

・Housing Allowance

・Retirement Benefits

・Rental Cars Support

・In-house Training Program (software study/language study)

Our Commitment

・We are an equal opportunity employer and value diversity.

・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.