Customer Success Associate

Our mission

Aquabyte is on a mission to revolutionize the sustainability and efficiency of aquaculture. It is an audacious, and incredibly rewarding mission. By making fish farming more efficient and viable, we aim to promote healthy (for the fish and environment) production of low carbon protein and mitigate one of the biggest causes of climate change. Aquaculture is the single fastest growing food-production sector in the world, and now is the time to define how technology is used to harvest the sea and preserve it for generations to come.

We are a diverse, mission-driven team that is eager to work alongside kindred spirits. If this vision inspires you please get in touch.

Our product

We are currently focused on helping salmon farmers better understand their fish population and make environmentally sound decisions. Through custom underwater cameras, computer vision, and machine learning we are able to quantify fish weights, detect the health status, and generate optimal feeding plans in real time. Our product operates at three levels: on-site hardware for image capture, cloud pipelines for data processing, and a user-facing web application. As a result, there are hundreds of moving pieces and no shortage of fascinating challenges across all levels of the stack.

Above all, Aquabyte is a customer-driven company. Our product development is dictated by the needs of fish farmers and we prioritize customer delight in everything we do. We are committed to building a global, collaborative team.

The role

We are looking for a Customer Success Associate to join our team in Puerto Varas. In this versatile role, you will oversee day-to-day and week-to-week customer interactions, ensuring successful implementation and use of Aquabyte's products in fish farms. You will operate at the intersection of support and advisory services, working with some of the most exciting aquaculture producers in the world. This position requires a combination of technical understanding, excellent communication skills, and the ability to thrive in a dynamic environment where no two days are the same.

Status of Position and an ability to be able to work 08:30 - 18:30 Monday to Friday

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide training and guidance on the use of our products and services.
• Identify and resolve customer issues efficiently and professionally.
• Ensure a positive customer experience.
• Work proactively to improve customer satisfaction by gathering feedback and suggestions for improvement.
• Collaborate closely with our development and customer support teams to optimize our solution

Qualifications

• Higher education BS
• Experience in fish farming industry is a strong advantage.
• Strong problem-solving skills and an analytical approach.
• Driver's license, Class B.
• Flexibility to travel when necessary.
• Advance in English, written and spoken is a strong advantage.
• Curiosity and willingness to learn.
• Organized and tidy with a customer-first focus.

Benefits

• Competitive salary
• Potential travel
• Evolve in a fast-paced environment
• Be able to shape a business in its early days
• Get ideas, feedback, and suggestions from other best-in-their-field colleagues

Aquabyte is a private company headquartered in San Francisco, and is supported by NEA, Costanoa Ventures, and many other respected investors.

At Aquabyte, we admire interesting people with a unique background. We strongly encourage you to apply even if you don’t satisfy all the requirements, and we will get back to you as soon as possible!