Customer Success Associate

Company Description

“At QIMA, you feel like you belong from Day 1. You join a community of smart minds who not only innovate, but also support and inspire each other. Here, we own our work, have fun together, and make every day count.”

The QIMA Story

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission? 

Job Description

The Customer Success Associate will support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving our processes. Our CSM team is here to help customers unlock more value and maximize their results with our software solution for quality and compliance. Our goal is to meet and exceed clients’ expectations by acting as trusted advisors supporting their digital transformation.

Key Responsibilities include:

• Upload data for customers: Products, POs, Entities, Checklists, measurement charts
• Place booking made in QIMAone into the QIMA Service Platform
• Support the Customer Service chat: [email protected] on entry-level queries of our support chat (cache issues, resend invitations, etc...)
• Prepare onboarding emails for customers
• Invitation email and guidelines to new users

Standardization, Processes, Training:

• Contribute to Internal projects of formalization and standardization: all processes to be mapped in clear SOPs
• Create models to answer current business questions; validate and understand the conclusions
• Create presentations for Customer meetings
• Create quotation files and follow the invoicing process

Monitoring, Tracking and Follow-up:

• Check daily the QIMAone Brand accounts to monitor activity
• Make sure all tickets are handled according to the SLA
• Follow the training completion with new users on a weekly basis

Presentations and Content Creation:

• Prepare follow-up after demos: email, recording, dedicated handbook
• Create and edit videos: from demo and for training purpose
• Create aliases and maintain the logins and passwords
• Prepare test and defect checklists based on client’s documents and best practices

Qualifications

In order to succeed in this role, you should have:

• A university degree graduate of Business or any related course;
• Good command of oral and written English;
• Self-initiated, independent and a good team player;
• Open to fresh graduates who are highly trainable.

Additional Information

PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES

• HMO (Medical insurance) 100% for Employee and 100% for first dependent;
• 15 days paid leave;
• Team-building activities
• Free coffee
• Game room
• Performance-based salary adjustments
• Employee recognition awards
• Social Awareness and Community
• Involvement Activities
  So, READY TO BECOME A QIMATE? JOIN US! 

Craft the future – Start your journey at QIMA to REVEAL your potential! 

Because our differences make the difference, at QIMA we are proud to promote inclusive diversity and equal opportunities! Our policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

QIMA recognizes and recruits all its talents.