Nostra.ai is a fast-growing B2B SaaS company focused on helping major e-commerce businesses optimize their growth potential. Our cutting-edge platform leverages advanced machine learning and data analytics to deliver speed and actionable insights that directly drive customer conversions and revenue growth for over a hundred brands, including Forever21, Cozy Earth, Nood, and Glamnetic.
Backed by leading investors, including Crosscut Ventures and Signal Peak, Nostra’s dynamic team is growing quickly and is seeking a skilled Principal Software Engineer to join us in our mission and contribute to our continued success.
Role Overview:
As a Customer Solutions Engineer, you will play a key role in onboarding clients, implementing website optimizations, and providing technical support. This role requires strong communication skills to work with both technical and non-technical stakeholders, as well as expertise in front-end technologies and debugging tools. It is an in-office position located in our NYC office.
Key Responsibilities:
- Assist with customer onboarding, implementation, and integration of our technology.
- Analyze website performance and provide optimization recommendations.
- Build and deliver technical presentations for customers.
- Troubleshoot/debug customer-reported issues.
- Analyze web performance issues.
- Manage and optimize eCommerce sites, ensuring seamless functionality.
- Collaborate with the engineering team to escalate and resolve complex bugs.
Required Skills & Qualifications:
- 2-3 years of experience in Solutions Engineering, web development, or similar role.
- Proficiency in HTML, CSS, JavaScript and extremely comfortable traversing the DOM.
- Familiarity with GitHub or similar version control & collaboration system.
- Strong debugging skills and experience using Chrome DevTools.
- Understanding of Core Web Vitals and web performance metrics (preferred).
- Hands-on experience with website optimization a plus
- Experience with eCommerce platforms like Shopify (a plus).
- Familiarity with JIRA or similar ticketing systems.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Experience in a startup or fast-paced environment is highly valuable.
- Enjoys collaborating with internal teams and external customers.
Compensation:
The compensation package for this position includes an annual salary of between $100,000-$125,000 per year, commensurate with qualifications and experience. In addition, we offer a comprehensive benefits package, including PPO health insurance, retirement plans, and outsized opportunities for professional development and growth.
Apply today and help us shape the future of e-commerce optimization
Top Skills
What We Do
Nostra AI helps top DTC brands drive conversions and lower cost per click through faster site speeds. We work with fast-growing brands and market makers like Jolie, BRUNT, Pashion Footwear, Earthing, and Eat Mila.
Here’s what we do:
1. Faster site speed
We boost your website’s speed by 20-30% + with Nostra’s Edge Delivery Engine, giving your customers a better digital experience.
2. Drive revenue
With faster site speed, you’ll see higher AOV as customers can toggle between products quickly with no delay.
3. Increase conversion
Drive more customers through the funnel by avoiding site leaks and drop off caused by slow site speed.
