Salary: Croydon - £33,018 - £38,325 / Maidstone - £31,535 - £36,544 per annum pro rata
Location: Croydon or Maidstone
Hours: 36 hours per week
Contract Type: 6 month fixed term contract / secondment
We’re one of LinkedIn’s Top Companies 2024
If you’re looking for a job where you can really make a difference and deliver exceptional customer service, we want to hear from you!
We’re looking for a compassionate and friendly Customer Solutions Coordinator to join our team on a fixed term basis.
You’ll work as part of a dedicated complaints resource to ensure we provide appropriate resolutions for customers. You’ll be responsible for investigating complaints and member’s enquiries providing timely responses that offer full explanation and wherever possible, resolution for customers
We’re seeking individuals with excellent communication skills, organisational skills and experience of dealing directly with customers.
You’ll work full time from the office for the first 8 weeks, whilst in training and academy. After training, you’ll be full time in the office with some flexibility of home working in line with business needs.
If this sounds like an opportunity for you then please review the full role profile before applying - Customer Solutions Coordinator
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Tuesday18th February 2025 at midnight.
This is a hybrid role with a base location at our offices in either Maidstone or Croydon. Candidates will be expected to work from the office at least one day per week.
We’re one of LinkedIn’s Top Companies 2024
Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability.
We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have.
We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most,
We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
