We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
About the Role
In this role, you will be responsible for analyzing customer support and operations data and providing insights and executiνγ improvements that increase the value of our customer relationships, whether in small-scale cases or large volumes involving hundreds of thousands of users.. You will serve as the main point of contact for ensuring a smooth experience, tracking operational performance in real time, and identifying key process improvements to boost the overall customer journey.
Responsibilities
- Analyze customer usage data and identify opportunities for improvement.
- Track operational performance in both intraday and broader timelines to surface trends and inefficiencies..
- Provide proactive recommendations to help customers maximize the value of our products/services.
- Collaborate with internal teams, both national and international (Sales, Product, and Support) to resolve customer issues and enhance user experience.
- Monitor customer health metrics and develop action plans for at-risk customers.
- Ensure smooth operations by developing, tracking, and executing action plans in collaboration with our BPO partners and internal stakeholders..
- Drive a roadmap of customer experience improvements in collaboration with Product, Training, Quality, and other enablement functions.
- Act as a subject matter expert in a specific product area (e.g., accounts, transactions) to advocate for customer success and company growth.
What you will bring:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Fluency in English.
- 3-5 years of experience in a related role, with at least half of it in fast growing tech companies.
- Strong communication and interpersonal skills.
- Experience with CRM tools (e.g., Salesforce, HubSpot, Zendesk).
- Ability to analyze data and generate customer insights.
- Problem-solving skills with a proactive, customer-first mindset.
- Understanding of customer journey mapping.
- Project management skills.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay and bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-NK1
Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Top Skills
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
.jpg)
