Customer Services Marketing Product Manager - Remote

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The Customer Services Marketing Product Manager will be responsible for developing and implementing service marketing and price book strategies to drive:
- Service Price Book Development and Maintenance
- Service Products Commercialization Strategy
- Process Improvement and Standardization
- Pricing Analytics and Performance Monitoring
- Key Service Representative for NPI (New Product Introduction)
- Service Stakeholder for Product Collaboration

Key Responsibilities:

Service Product Strategy & Positioning:

• Define offerings including service contracts, technical support, and product upgrades.
• Develop differentiated messaging and positioning for service products aligned with market needs and company goals.
• Collaborate with product management to refine service offerings and adapt to evolving market demands and customer requirements.
• Work with product management and groups within Customer Services to create Service Plans.

Operational Excellence:

• Collaborate with the service operations team to improve workflows and processes to ensure efficient service delivery.
• Develop and track key performance indicators (KPIs) to assess the success of service product offerings, focusing on customer satisfaction and service profitability.

Data Analysis & Reporting:

• Analyze service product performance data to guide decision-making, identify trends, and recommend improvements to optimize customer satisfaction and service ROI.
• Provide regular updates to executive and senior leadership on service product performance, customer feedback, and operational effectiveness.
• Utilize dashboards and visualizations to present findings to stakeholders in a clear and compelling way.
• Work with cross-functional teams to understand data needs and deliver actionable insights.
• Identify areas where data can be used to improve business processes and propose data-driven solutions to enhance efficiency and effectiveness.
• Ensure data integrity, accuracy, and confidentiality by following data governance standards and compliance requirements.

Marketing & Demand Generation:

• Show value in and demand for service products, collaborating with the sales, service, and marketing teams.
• Partner with other teams to develop and implement training programs to improve service product sales opportunities.

Qualifications for Customer Services Marketing Product Manager:

• Bachelor’s degree in Marketing, Business Administration or related field
• 5+ years of experience in product marketing, service operations, or product management, preferably within the healthcare, medical devices, or oncology software/hardware sectors
• Strong Customer Service focus
• Strong analytical skills with a data-driven approach to pricing and decision-making
• Experience with analytics tools (ideally Power BI).
• Strong communication skills with the ability to work effectively across teams and influence stakeholders at all levels
• Proficiency in CRM tools (Salesforce specifically)
• Experience with price book management and commercialization strategies is preferred
• Remarkable communication and presentation skills, with the ability to influence cross-functional teams and stakeholders
• Proactive / Self – driven with the ability to work independently
• Able to drive change with stakeholders
• Strong problem-solving abilities and attention to detail
• Basic MS Office knowledge (Outlook, Excel, PowerPoint, Teams)
• Willing to work on a global team in different time zones
• Max. 10% of travel

The pay range for this position is $95,300 - 143,000 USD annually; however, base pay offered may vary depending on job-related knowledge, skills, work location, and experience. The annual incentive target is 10% of base pay.   Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.   Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

A Successful candidate must be able to work with controlled technology in accordance with US export control law when required. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

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Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

The base pay range for this position is

Min $95,300 - Max $143,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.