Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. We are hiring a Customer Service Specialist for our international, social, sales-driven, and dynamic Customer Service team. If you have a keen interest in fashion and have a fresh perspective on customer service, we’d love to hear from you!What you will do:
- Connecting with our international customers through multiple channels, including WhatsApp, chat, email, and phone.
- Proactively provide size, fit, and style advice to ensure optimal customer experience and satisfaction.
- Handle sales orders, deliveries, and returns, making sure customers receive all relevant information and attention.
- Act as a brand ambassador, representing Suitsupply to our global customers.
Who you are:
- Sales and/or customer experience in retail fashion or the hospitality industry.
- A strong sense of fashion, service-oriented mindset, and a can-do mentality.
- Flexibility to work on weekends (at least one weekend day a week).
- Full professional proficiency in English; additional languages are a plus.
What you will get?
- Autonomy, we encourage you to take ownership and get things done without unnecessary sign-offs.
- Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring.
- Growth, we value your potential and will support your development and learning journey.
- Teamwork, you’ll work with a great team that values a good laugh and supports each other where needed.
What We Do
Founded in Europe in 2000, Suitsupply has grown to over 125 international stores in cities such as Milan, London, Zurich, Amsterdam, New York, Toronto, Shanghai, Singapore and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas, Larusmiani and Vitale Barberis Canonico.
We have received widespread accolade from the likes of GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remain at the core of all that we do, our versatile range includes jackets, trousers, outerwear, shoes, accessories and attire available as prêt à porter and made-to-measure.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our Design Your Own feature, our Garmentor app, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every sales associate receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
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