Customer Service Representative

ABOUT US:
Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production. From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community.

ABOUT YOU:
We are looking to hire an energetic, proactive, and collaborative Customer Service Representative to join our growing Groundwork Coffee team. As a member of the Customer Service Team, you will work closely with different departments including Sales, Marketing, Operations, Retail and the executive team. 

As the Customer Service Rep, you'll be exposed to various facets from sourcing and production to retail and wholesale distribution. If you love a great cup of coffee (or tea), embody a positive attitude, and are enthusiastic about providing great customer service, then please apply today!

WHAT YOU'LL DO:

• Customer Relations
• Provide Quality Customer Service
• Promote a nice, energetic and upbeat demeanor
• Provide timely, accurate and insightful information to all customers and potential customers
• Greet walk in visitors
• Answer incoming calls
• Make outbound calls to solicit orders to existing customers
• Data Entry 
• Generate Reports
• Closely manage customer collections
• Partner with Sales Reps
• Time Management
• Scanning and filing a paperwork
• Other duties as assigned

WHAT IT TAKES TO ROCK THIS ROLE:

• High School Diploma and (6) Months to (1) Year of Receptionist or Customer Service experience
• Experience in a retail setting with B2B product & services or working with a sales force
• Computer Proficiency: SAP, Microsoft Word, Excel and Google Suite
• Commitment to company values; ability to maintain confidentiality when needed
• Bilingual (Spanish) is a plus

PAY RATE: $18.00/HR

WHY GROUNDWORK:
We strive to be the best place our employees have ever worked, and to produce the best coffee our customers have ever sipped. As a part of our team, you'll be working with people who are down-to-earth, friendly, and passionate in a casual, caffeinated, and fun office environment.

GROUNDWORK PERKS:
*Benefits are offered to eligible employees and are subject to change.

• Medical Insurance
• Dental Insurance
  
• Vision Insurance
• Voluntary Life Insurance
• Accidental Insurance
• Paid Sick Leave (5 Days, Accrued)
• 2 Weeks Paid Vacation (Accrued)
• 8 Paid Holidays
• Commuter Program: Substantially Subsidized Metro Pass

• Free Coffee to Take Home: 1 pound Bulk Coffee or ¼ Pound Loose Leaf Tea every week
• Free Coffee in the Office: Nitro & Cold Brew on Tap, Espresso Machine, Brewed Batches, etc.
• Employee Discount Program: Discounts on Food, Beverage, & Merchandise

• WORK HOURS AND WORK LOCATION:
• This is a full-time in-office position
• The workday begins at 8:00am 

Groundwork is committed to a policy of Equal Employment Opportunity. We recruit, employ, train, compensate, and promote without regards to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.