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Position: Customer Service Representative
All Shifts Available - Full time and Part time- On-site/ In Office
The Company:
Metropolis develops advanced technology that makes parking remarkable and turns the garages and lots of yesterday into connected mobility infrastructure. Our technology and operating teams are deployed in hundreds of locations across the country. We’re building the digital pipes through which the future of mobile commerce will move.
Customer Service Representative Job Responsibilities:
- Arrives to work on time for scheduled shift.
- Answers incoming phone calls in a prompt and courteous manner.
- Provide professional and friendly interaction with our customers.
- Assists customers with navigating and accounts set up through the Metropolis App.
- Resolves customer inquiries independently or with the aid of a supervisor.
- Quote daily and event rates to assist customers with parking decisions.
- Troubleshoot customer/garage specific inquiries prior to escalating to Management.
- Ensure customer satisfaction by providing effective and immediate solutions to customer inquiries.
- Escalate location specific problems such as equipment and ticket issues to the Manager on Duty.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
Availability to Work:
- Adhere to your assigned schedule and offer flexibility for any emergency shift needs. *Please note that weekend availability is required*.
Education and Experience:
- High school diploma or equivalent.
FLSA Status: Non-Exempt
Equal Employment Opportunity (EEO)
Metropolis Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Metropolis Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This employer participates in E-Verify.
M/F/Disability/Veteran
#LI-DL1
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What the Team is Saying
What We Do
Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.
Why Work With Us
We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.
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Metropolis Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The best ideas often come from face-to-face interactions! Our flexible work model includes three office days (Tuesdays, Wednesdays, plus one) and two remote days. We'll specify which roles are eligible for remote work based on responsibilities.
