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Position: Customer Service Representative
All Shifts Available - Full time and Part time- On-site/ In Office
The Company
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
- Arrives to work on time for scheduled shift.
- Answers incoming phone calls in a prompt and courteous manner.
- Provide professional and friendly interaction with our customers.
- Assists customers with navigating and accounts set up through the Metropolis App.
- Resolves customer inquiries independently or with the aid of a supervisor.
- Quote daily and event rates to assist customers with parking decisions.
- Troubleshoot customer/garage specific inquiries prior to escalating to Management.
- Ensure customer satisfaction by providing effective and immediate solutions to customer inquiries.
- Escalate location specific problems such as equipment and ticket issues to the Manager on Duty.
Qualifications
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Adhere to your assigned schedule and offer flexibility for any emergency shift needs. *Please note that weekend availability is required*.
- High school diploma or equivalent.
FLSA Status: Non-Exempt
This employer participates in E-Verify.
M/F/Disability/Veteran
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Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
What the Team is Saying
What We Do
Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.
Why Work With Us
We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.
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Metropolis Technologies Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The best ideas often come from face-to-face interactions! Our flexible work model includes three office days (Tuesdays, Wednesdays, plus one) and two remote days. We'll specify which roles are eligible for remote work based on responsibilities.
