Customer Service Representative

COMPANY

LoadUp is a fast-growing company offering consumers a modern alternative to pickup and assembly services using a tech-enabled order management and logistics platform. We serve both individuals and businesses by matching consumers with our network of service providers for junk removal, item haul-away, reverse logistics returns, white-glove item assembly, and much more! We are growing fast and are looking for talented, committed, driven individuals to join our team! We have been ranked in the Inc. 5000 as one of the fastest-growing private companies in America by Inc. Magazine five years in a row and we are a certified Great Place to Work®.

OUR VALUES

While each member of our team has a specific, clearly defined role, we’re all connected by a strong set of values that’s been developed to foster advancement and guide the decisions we make. To bring out the best in our people, we look for individuals who exhibit these core values every day.

Purpose Driven - We're here to make a positive impact on the lives of our neighbors, colleagues, customers, vendors, & the communities we serve

Innovation - We buck the status quo and change the game

Integrity - We are honest and transparent and do what we say

Collaboration - We cultivate an open environment

Customer Centric - We are here to serve our clients

Entrepreneurial Spirit - We're scrappy and constantly find new ways to succeed

SUMMARY
As a LoadUp Customer Service Representative, you will serve as the first contact point for our Loader teams and consumers. You will provide a customer-centric experience through phone calls, texts, chats, and emails. People who choose this position are effective communicators, creatively helpful, able to perform well in complex situations, enjoy problem-solving, and thrive under pressure. Our environment is fast-paced, challenging, and highly rewarding.

WHAT MAKES THIS ROLE AWESOME

• Career Starter- Join a highly dedicated team to grow professionally, learn, and develop your career. 
• Growth Opportunities- We promote from within whenever possible and utilize resources to ensure career growth for all employees
• Hybrid Position - A great balance of working from the comfort of your home office and collaborating with team members at our headquarters in the Avalon, Alpharetta

At LoadUp our goal is to build a winning culture and foster an environment that celebrates the success of all team members. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.
QUALIFICATIONS

• High school diploma or equivalent
• Bilingual: fluent in English and Spanish
• Problem-solving ability; creative thinking
• Strong organizational, communication, and time-management skills
• Ability to work in a fast-paced environment
• Excellent attention to detail
• Personable; positive attitude; fun to be around; collaborative spirit
• Results driven

SALARY AND BONUS POTENTIAL

• $18.00 - $20.00 per hour
• $500 Monthly Performance Bonus at 100% of target

BENEFITS AND PERKS

• Hybrid Work Program
• Employee Stipend Program
• Medical, Dental, Vision, and Life Insurance Benefits
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• 401(k) with a 5% Company Match 
• Employee Referral Program
• Paid Time Off Policy 
• Fun Company Outings
• Opportunities for Growth Within the Company