Customer Service Representative (Dutch Speaker)

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

As a Merchandiser Support, you will provide data entry support to Merchandiser/Sr. Merchandiser for Avery Dennison products, solutions and services. 

What you'll do:

• Perform data entry tasks, including item set up, order entry, and customer set up
• Provide responsive support for Merchandiser/Sr. Merchandiser as requested 
• Perform tasks as assigned by Merchandiser/Sr. Merchandiser, including internal cross-functional communication, and direct client interaction when applicable
• Collaborate and back up team-members when workload makes this necessary
• Use ERP to enter and track order status and all other data entry tasks
• Create real-time availability
• Sample order data entry
• Order and sample status tracking, reporting and follow up
• Reception of Customer PO
• Order confirmation
• Collect and process credit card authorization information (if applicable)

Qualifications

• High School Diploma or equivalent required.
• 3+ years Customer Service or related experience as a plus.
• Fluency in Dutch and English is a must; any additional European language is a benefit 
• Excellent written, verbal and telephone skills.
• Strong data entry and organizational skills.
• Detailed oriented and good follow-up skills.
• Knowledge of technical aspects of assigned product lines and customers.
• Able to effectively manage many priorities and issues.
• Strong understanding of applicable systems, such as Google Suite and local ERP.

Additional Information

Additional information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Work hours flexibility
• International environment 
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com