Customer Service Manager ANZ

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone with global revenues exceeding $31 billion USD.
The role involves leading a team of six team members in Australia as well as overseeing the back-office team in India. Maximising our case fill rate to customers is the primary objective of this role and this is done by coaching and developing team members, defining work and supporting the development of best practice process across the customer service team.
How you will contribute
You will:

• Lead the on shore (Australia based) and off shore Customer Service teams
• Own the order fulfilment process, respecting the customer segment and channel mix
• Collaborate cross functionally to ensure service is maximised when challenges arise
• Use appropriate tools and processes to deliver efficient order management
• Support the effective management new product introductions, and product withdrawals to maximize sales and to minimize write-offs.

What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Proven leadership capability in a similar environment
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment (ideally FMCG/CPG environment)
• High-level of SAP competence
• Experience in EDI technology
• Good numerical, analytical and logical reasoning skills
• Good knowledge of the total supply chain/order-to-cash process
• Strong digital acumen preferred.

More about this role:

• We follow a hybrid working model with 3 days from office and 2 days from home.

No Relocation support available
Business Unit Summary
At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.
We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.
In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Order Management (OTB)
Customer Service & Logistics