Customer Service & Inside Sales Representative (Fluent in English and French)

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].

Job Description

We are looking for an enthusiastic Customer Service & Inside Sales Representative to complete the Customer Service team of the Reflective Solutions segment in Avery Dennison. In this role you will be responsible for identifying, meeting and championing customer needs from a day-to-day operational perspective, as well as ensuring long term customer satisfaction, for the various segments we are active in like Traffic, License Plates, Vehicle Graphics and Personal Safety. This position covers the EMEA region and daily contact with international customers in various languages.

Core responsibilities:

• Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment
• Provide responsive support for all aspects of service to the customer, including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination
• Investigate, evaluate and resolve customer complaints professionally in alignment with the complaint handling department
• Maintain and create customer master files (use of the Accelerator and SFDC)
• Initiate and implement continuous improvement initiatives focused on more efficient and effective processes/best practices to increase the quality of our customer service
• Promote and proactively communicate innovative, new and changing products and services
• Coordinate with Logistics and Operations on capacity planning and scheduling, proactively communicate supply chain issues and provide alternatives
• Close collaboration with Marketing and Sales for assigned customers (implementation of marketing programs, partner with Sales to assist in achieving goals, support on customer growth projects)
• Ensure proactive communication within Customer Service and Sales network by sharing insights gained during allocated customer contacts in regards of service, complaints or other important customer information
• Daily contact with North American counterparts in product management, production, logistics, etc.

Qualifications

• 4-10 years of experience working in a customer-facing role (preferably within an international operating production company)
• Able to work independently, prioritize and perform in a high paced environment
• Strong organizational skills, very detailed oriented and good follow-up skills
• High customer orientation and friendliness
• Strong communication skills
• Analytical mindset
• High level of commitment and flexibility
• High degree of self-initiative, resilience and assertiveness
• Experience with the coordination of interdisciplinary project teams a plus
• Fluent in English and French (written & spoken). A fluency in German is considered as a plus.
• Easy to work with/team player
• Able to become easily acquainted and trained with the work
• Able to keep all matters handled and information received in the strictest confidence
• High IT affinity, experience working with an Order Management System, proficiency in G-Suite (Google docs, Google Sheets etc.) and Microsoft Office (Word, Excel etc.) is a plus.
• Ability to work on-site 5 days a week upon start and then min. of 2 days on-site per week.

Additional Information

We not only embrace change… we drive it.  We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests.  We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:  

• Work hours flexibility
• International environment 
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com 

Note: We do not accept unsolicited referrals or resumes from any source other than directly from candidates using their personal email addresses.