About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
About role
We are looking for an exceptional Leader, able to analyze and identifying improvements in processes, collaborating with multiple work teams, who can communicate effectively with different areas to ensure correct processes execution on time.
Ideal candidates bring experience in Banking, Telecommunications, or IT field, within Customer Service areas, analyzing effectiveness and improvement management in processes, by generating metrics and executive reports related to the operation
Key Responsibilities
Leadership and Management:
- Regularly follow up with customers about SLA, billing, and contractual issues
- Analysis and control of metrics, as well as monthly contract billing
- Ensure compliance of the preventive maintenance plans established in contracts
- Monitor and control of action plans which mitigates operational problems
- Present reports about Customer Service Results, to identify opportunities for improvement
- Lead and manage the customer service team, ensuring exceptional and consistent service.
- Develop and execute strategies to increase customer retention and satisfaction.
- Understand customer needs and expectations, providing customized solutions focused on specific situations.
- Analyze data to identify trends and areas for improvement, as well as implementing necessary changes.
Qualifications
- Bachelor’s degree in administration or related (graduated)
- English Advanced
- +2 years of experience in Customer Service with a proven record with team leadership (preferable)
- Strong knowledge in Microsoft Office and Power BI (preferable)
- Excellent effective communication and ability to build strong relationships with parties involved for making agreements which benefits to the operation.
- Proactive for escalating critical situations and making decisions in a fast-paced environment
- Exceptional Strategic insight for identifying action plans and improvements aligned to problems solving
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Top Skills
What We Do
NCR has separated into two separate and distinct companies NCR Atleos and NCR Voyix.
Atleos (NYSE: NATL) is a leader in expanding self-service financial access, with industry-leading ATM expertise and experience, unrivalled operational scale including the largest independently-owned ATM network, always-on global services and constant innovation. Atleos improves operational efficiency for financial institutions, drives footfall for retailers and enables digital-first financial self-service experiences for consumers. Atleos is headquartered in Atlanta, Georgia, with approximately 20,000 employees globally
