Customer Quality Engineer

Posted 7 Hours Ago
Be an Early Applicant
Newmarket, ON
Hybrid
Mid level
Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Dream big. With Us. Let's create the future of mobility, together.
The Role
The Customer Quality Engineer coordinates problem-solving efforts for customer concerns, supports production quality, manages internal investigations, and ensures quality compliance through audits and training.
Summary Generated by Built In

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.
Job Responsibilities:
Customer Support:

  • Coordinate containment, sort/rework actions for external and internal issues
  • Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
  • Participate in customer quality meetings
  • Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
  • Performs customer good will visits as required


Production Support:

  • Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices
  • Facilitate quality related meetings for assigned products and keep up to date meeting minutes
  • Leads and Coordinates problem solving for internal concern resolution
  • Coordinates and approves shop floor containment process and follows up on execution
  • Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages
  • Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
  • Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
  • Reviews and supports work orders for engineering changes, special build, and service
  • Participates in 5S implementation.
  • Perform daily line walks/audits on assigned assembly lines
  • Always maintains safety and good housekeeping


Testing:

  • Participates in Troubled Incident Report (TIR) investigation, prepares 8D report
  • Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures
  • Trains Inspectors/Operators on proper inspection techniques


Cost Reductions:

  • Supports reduction/elimination of added operators
  • Reviews/assesses process improvements
  • Suggests part design alternatives to reduce costs
  • Supports Business Center initiatives to reduce scrap and improve efficiency
  • Provides timely disposition on QPF/DMN material (on hold or rejected products)
  • Identify and implement labor savings opportunities (direct and indirect) where feasible


IATF/Mafact including MQS/ECU/Customer Specific Audits:

  • Conducts self-audits to current procedures as assigned
  • Leads the resolution of Corrective Action Requests as assigned
  • Participates in Quality Systems Audits with customer and external auditors


Other:

  • Performs training to Operation Quality Procedures
  • Provide guidance mentorship for Plant Quality Specialist
  • Train members of operations team in specific quality disciplines as required
  • Perform other duties as required


QUALIFICATIONS & SKILLS:

  • Completion of community college diploma/certificate.
  • 3 to less than 5 years of work related experience.
  • Minimum completion of post-secondary education program in mechanical/quality engineering


Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Mechatronics, Mirrors & Lighting

Top Skills

8D Reports
Mechanical Engineering
Problem Solving Techniques
Process Audits
Quality Engineering

What the Team is Saying

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The Company
HQ: Aurora, Ontario
171,000 Employees
Hybrid Workplace
Year Founded: 1957

What We Do

We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries.

We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.

Why Work With Us

At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.

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Magna International Teams

Magna International Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Not Specified
HQGlobal Headquarters - Aurora, Ontario, Canada
Bangalore, Karnataka, India
Graz, Austria
Lowell, Massachusetts
Monterrey, Mexico
Munich, Germany
Pune, Maharashtra, India
Sailauf, Germany
Saltillo, Mexico
US Headquarters - Troy, Michigan
Learn more

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