Job Description
Customer Quality Engineer
Full Time
Derby
What you will be doing:
We have an exciting opportunity for a Customer Quality Engineer to join our team in Derby.
As a Customer Quality Engineer, you will be working directly with the Airframe Customer to ensure that we deliver to their Quality requirements, and inwardly be the voice of the customer across all areas of Rolls-Royce. This role provides great exposure across the business, with many opportunities to learn and develop breadth due to the variety of activities, and to be at the forefront seeing our products going into service on aircraft.
Responsibilities:
- Act as Customer Quality interface with Airbus & Boeing for Operational activities.
- Engage with the supply chain (internal & external) to respond to Customer Complaints, and provide the relevant coaching of problem resolution, ensuring issues are contained and investigated in a timely manner to meet committed timescales.
- Present & participate at Customer led Quality Reviews, for example - sharing Quality Issue containment strategy, updating on NoEs (Notifications of Escapes) impacting the Airframer Production Lines and managing customer expectations based on Rolls Royce load and capacity.
- Support the Rolls Royce Toulouse out-located Customer teams with technical queries and enabling interfaces into other areas of the business.
- Actively participate in improvement projects aligned to the Customer Quality Improvement Programmes (e.g Airbus SQIP).
Why Rolls-Royce?
Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference.
We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working.
Who we’re looking for:
Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- Professionally qualified with experience in a relevant Quality or Technical field.
- Strong communication & presentation skills, ideally with experience of working with external stakeholders/customers.
- Practical experience of problem solving (e.g 8D / SiS) and able to coach others in problem solving methodologies.
- Experience of working under pressure and having to deal with ambiguity.
Join us & help Rolls-Royce to become a high-performing, competitive, resilient business.
Please be aware that the priority will be given to employees identified as being at high risk.
The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level 7-10.
This job is advertised at the grades shown, and this is the desired operating level for this role.
We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.
You can learn more about our global Inclusion strategy here.
Grade: Level 7-10
Closing Date: Midnight 01st May 2025
For further information please contact: Neil Lockwood
Recruiter: [email protected]
Job Category
Quality
Posting Date
17 Apr 2025; 00:04Posting End Date30 Apr 2025
What We Do
Delivering power and propulsion solutions in the air, at sea and on land.
