Company Description
Bosch Rexroth is one of the world’s leading providers of drive and control technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with the local experience and the appropriate know-how from more than 30 industries and all drive and control technologies. Our associates take on their customers’ challenges with passion and persistence until the right solution is found. This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries. You’ll find our drive and control technology in a wide variety of applications: From excavators and tractors to CNC woodworking and metal-cutting machines. You’ll find us in automotive factories, packaging systems for the food industry, medical devices and laboratories.
Job Description
Claim management engineer, main task Customer support about technical issues with products supplied by our company. In charge of support for Quality claims and their processes as.They troubleshoot and diagnose problems via phone, research resolutions, apply methods, and run tests to ensure that specific issues have been resolved.Coordinates multidisciplinary teams, respond in case of audits to Customer claims from third party and Customer. Also in charge of plant to plant issues.
- In charge of checking all parts for containment in all locations and ensure communication with Customer for the containment’s activities and the identification of product.
- Ensures proper follow up on shopfloor of containment activities in order to protect Customer. (Not responsible of the task in shopfloor).
- Ensures all phases from 8D’s or problem solving (ensures that Quality tool from Customer is respected).
- Provide feedback to the Customer related to the activities from 8D’s.
- Track the 8D’s in master list and ensure that timings are accomplish.
- Provide answer to Customers through portals or via mail.
- Audit the Corrective actions propose by multidisciplinary team in the floor.
- Ensure the accomplishment of the processes and Quality policies.
- Support all activities to obtain and maintain the Quality certification ISO9001:2015, ISO14001:2015 and ISO 45001:2018.
- Participation in third-party certification audits, customer audits and corrective actions response in time and manner.
- Ensures to work with all departments to ensure to follow the quality system and NC’s closure.
- Continuously work to stablish and improve the Internal Quality system (procedures, work instructions, form, etc.).
- Lead and participate in workshops for improvement of the Quality system.
- Participation in the definition of key indicators of Quality. Follow up KPI’s and continuous improvement of processes.
Qualifications
"Education: Industrial, Mechanical, Mechatronics or Similar.
Experience: Minimum experience of 2 years.
Desired Green Belt training.
Core Tools (APQP, PPAP process, MSA,SPC, PFMEA, control plan).
Problem solving, 8D’s, QRQC.
Customer audits.
Customer portals.
Technical skills.
Mechanical skills.
Communication skills.
Time management skills.
Organizational skills.
English
Additional Information
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
Bosch is constantly expanding its international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 17,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates. Get to know more about how we work at Bosch and our new open positions on our social networks
• Facebook: Bosch Talento México
• Instagram: Bosch Campus México
• LinkedIn: Bosch México
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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