Customer Operations Lead

ABOUT ZIPLINE

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing, and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex, but the idea is simple: a teleportation service that delivers what you need when you need it.

Through our technology, that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution while providing equitable access to billions of people and building a more resilient global supply chain.

ABOUT YOU AND THE ROLE  

Does enabling day-to-day operations of the nest - especially the ability to fly - and providing regular support for health facilities sound exciting to you? Are you interested in being a focal person on the integration of programs and use cases, and raising Zipline’s profile through community CSR.

Zipline believes access to medical care should not depend on your GPS coordinates. We are at the forefront of a logistics revolution, using autonomous aircraft to deliver just-in-time, lifesaving medical supplies on 3 continents around the world right now, 7 days a week. 

WHAT YOU'LL DO

• Build and maintain strong relationships with local community stakeholders such as municipal council members and tribal leaders.
• Maintain ongoing relationships with local military and law enforcement to make ongoing flight operations and nest access.
• Develop and onboard new delivery drop off locations through consideration of ideal topographical locations and site demographics.
• Train, mentor and generally support health care workers at Zipline delivery sites in the use of Zipline services
• Proactive outreach to health facilities and communities where we operate to grow utilization.
• Onboard new health facilities and health facilities workers as there is a churn.
• Host blood drives to ensure fulfillment of recurring blood demand.

WHAT YOU'LL BRING 

• You have significant prior experience working with people and communities on programs (candidates with strong relevant experience working with community based multinational non-profit organisations may also be considered)
• You can communicate effectively (verbally and in writing) and are comfortable speaking in front of large groups and have experience building strong and high-trust relationships with internal teams and external stakeholders
• You are detail-oriented and have experience organizing successful in-person events for large groups
• You have the grit, resourcefulness, and resilience to thrive in novel, uncertain and constantly-changing business and regulatory environments
• You believe deeply that access matters and that we can and will provide access to essential medical supplies for every person on the planet 
• Must be willing to relocate to our distribution center in Omenako, Eastern Region

WHAT ELSE YOU NEED TO KNOW 

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at [email protected] upon receiving a suspicious offer or claim.