<div class="content-intro"><p><strong><span data-contrast="none">About Forma.ai:</span></strong><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">Forma.ai is a </span><a href="https:/www.forma.ai/forma-ai-closes-usd45-million-series-b-financing/" target="_blank">Series B</a><span data-contrast="none"> startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. </span></p>
<p><span data-contrast="none">Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. </span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">We’re welcoming equally driven individuals who are excited about creating something big!</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p></div><p><strong>About the Team:</strong></p>
<p><span class="TextRun SCXW180099327 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW180099327 BCX0">The Customer Operations team works closely with new and existing customers by </span><span class="NormalTextRun SCXW180099327 BCX0">implementing </span><span class="NormalTextRun SCXW180099327 BCX0">product features</span><span class="NormalTextRun SCXW180099327 BCX0">,</span><span class="NormalTextRun SCXW180099327 BCX0"> managing the operational parts of the platform, a</span><span class="NormalTextRun SCXW180099327 BCX0">nd </span><span class="NormalTextRun SCXW180099327 BCX0">optimizing</span> <span class="NormalTextRun SCXW180099327 BCX0">our client’s </span><span class="NormalTextRun SCXW180099327 BCX0">sales performance management processes</span><span class="NormalTextRun SCXW180099327 BCX0">. We are always</span><span class="NormalTextRun SCXW180099327 BCX0"> ready to </span><span class="NormalTextRun SCXW180099327 BCX0">support and help our customers to </span><span class="NormalTextRun SCXW180099327 BCX0">identify</span><span class="NormalTextRun SCXW180099327 BCX0"> ways they can unleash the revenue-driving potential of their sales compensation program</span><span class="NormalTextRun SCXW180099327 BCX0">.</span></span><span class="EOP SCXW180099327 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":259}"> </span></p>
<p><strong>What you'll be doing:</strong> </p>
<p><span data-contrast="auto">Reporting to Manager/Senior Manager of Customer Operations, the </span><strong><span data-contrast="auto">Customer Operations Analyst </span></strong><span data-contrast="auto">will:</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e., rule building, process execution, reporting and dashboarding, and product support) </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Support onboarding activities for new customers, including compensation plan rule building, data analysis, quality control, and interaction with key customer stakeholders</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Build and maintain working relationships with customer stakeholders, ensuring our clients realize </span><a href="http://forma.ai/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Forma.ai</span></span></a><span data-contrast="auto">'s full value</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Work with </span><a href="http://forma.ai/"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Forma.ai</span></span></a><span data-contrast="auto">’s Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<p><strong>What we're looking for:</strong> </p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">1+ years of experience in a quantitative focused / analytical role </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Experience in working with large datasets (SQL) and a strong understanding of logical structures of databases and workflows </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Strength in Excel to perform data profiling, segmentation, and aggregation </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Understanding of data architecture and process flows </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Analytical problem-solving ability, organizational, and project management skills</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Ability to take ownership and run with tasks in a fast-paced and evolving environment</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":0,"335559740":259}"> </span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)</span></li>
</ul><div class="content-conclusion"><p><strong><span data-contrast="none">What you can expect from us:</span></strong><span data-ccp-props="{"201341983":1,"335559739":160,"335559740":253}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Meaningful compensation.</span></strong><span data-contrast="none"> In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Healthcare coverage.</span></strong><span data-contrast="none"> We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Learning and development.</span></strong><span data-contrast="none"> Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Growth</span></strong><span data-contrast="none">. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader</span></li>
</ul>
<p><strong><span data-contrast="none">Our values:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Work well, together. </span></strong><span data-contrast="none">We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Be precise. Be relentless. </span></strong><span data-contrast="none">We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="7" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="none">Love our tech. Love our customers. </span></strong><span data-contrast="none">Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. </span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Our commitment to you:</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">At Forma.ai, we’re diverse by design. We’re committed to having a workforce that reflects the communities in which we live and work. We also aim to have a barrier-free recruitment and selection process. We’ll work with applicants requesting accommodation at any stage of the hiring process.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">We know that applying to a new role takes a lot of effort. You're encouraged to apply even if your experience doesn't precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span></p>
<p><span data-contrast="none">Please note a</span><span data-contrast="none">ll interviews are currently being conducted virtually.</span><span data-ccp-props="{"201341983":1,"335559739":160,"335559740":253}"> </span></p>
<p><span data-contrast="none">We thank all applicants for their interest.</span> </p></div>
Top Skills
What We Do
Forma.ai is the world’s first sales compensation solution driven by a collective data model. We enable organizations to design, execute, and optimize their sales compensation strategy within a single platform