Customer Onboarding Consultant

Superside is looking for a Customer Onboarding Consultant for the Onboarding Services team to guide customers through the initial stages of their journey with Superside. As such, you’ll tailor the onboarding process to our customers’ needs, ensuring their successful integration into our creative ecosystem, and helping strengthen our partnerships with them. Onboarding is a meaningful time in our customer’s journey as it often predicts retention. Customers will range from up-and-coming start-ups to well-established brands and companies like Meta, Amazon, Shopify and Google.

Success in this role will be measured by your ability to serve as a trusted advisor to both the customer and internal account teams, facilitating a seamless onboarding experience and fostering strong, lasting relationships. 

What you'll do

• Serve as the primary point of contact and trusted advisor throughout the customer's onboarding journey, offering expert guidance and support
• Tailor the onboarding process to the customer's needs, objectives, and size, ensuring their successful integration into our platform and processes
• Promptly address and resolve customer concerns or issues, working closely with the account team to overcome any onboarding-related challenges
• Monitor customer satisfaction and progress during the onboarding period, providing regular reports and updates to management and stakeholders
• Coordinate with members of the Customer Enablement team and other Onboarding team members to ensure customers receive the appropriate level of support
• Foster effective collaboration between teams to deliver a holistic, value-added service to our customers

What you'll need to succeed

• Educational Background: A Bachelor’s degree in Business, Marketing, or a related field.
• Customer-Centric Experience: Proven success in a customer-focused role, preferably within a SaaS or creative services environment.
• Exceptional Communication Skills: Demonstrated ability to build trust and rapport with customers through outstanding communication and relationship-building abilities.
• Strategic Problem-Solving: Strong strategic thinking, business acumen, and proactive problem-solving skills to align onboarding initiatives with customers' overarching goals.
• Onboarding Expertise: In-depth understanding of customer onboarding processes, support best practices, and digital marketing fundamentals.
• Business Alignment: Ability to leverage onboarding strategies to drive customers’ broader business objectives effectively.
• Project Management: Expertise in managing multiple customer accounts simultaneously, delivering high-quality results on time.
• Data-Driven Decision Making: Proficiency in analyzing data, metrics, and performance indicators to provide actionable insights to account teams and customers.
• Language Proficiency: Advanced English skills, with the ability to clearly present ideas and simplify complex concepts for diverse audiences.
• Tech Savviness: Knowledgeable about industry trends, emerging technologies, and the competitive landscape to remain ahead of the curve.
• Customer-Focused Drive: A proactive, high-performing mindset with a customer-centric approach and a strong bias for action.

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

- A global community of 200+ best-in-class creatives working from more than 60 different countries

- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy

- A high-pace, high-energy, and high-performance environment

- Trusting, ego-free, and truth-seeking team members

- Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one

- The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow

- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside

Superside is a revolutionary way for businesses to get good design done at scale. Trusted by 450+ ambitious companies, Superside makes design hassle-free for marketing and creative teams. By combining the top 1% of creative talent from around the world with purpose-built technology and the rigor of design ops, Superside helps ambitious brands grow faster. Since inception, Superside has been a fully remote company, with more than 700 team members working across 57 countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.