Customer Manager

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, Continental, Ben & Jerry’s and Streets. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Job Summary

Externally facing, the role needs to manage the customer by developing strong working relationships with key contacts, as well as leading the customer agenda internally within Unilever. The Customer Manager is responsible for delivering the P&L for their category, including turnover, profitability, trade spend, and market share delivery, while building, negotiating, and executing the commercial joint business plan with the customer.

Role Responsibilities:

The Customer Manager will be responsible for driving key business outcomes and fostering strong relationships both internally and externally through:

• Delivery of turnover, customer profitability, and total trade spend budgets for their category.

• Developing strong relationships with both internal (e.g., CSP Manager, Shopper Insights Managers, Marketing) and external customers (e.g., Category Managers, Trading Managers, Category Directors, Buyers, Supply contacts, Marketing contacts).

• Developing and delivering joint business and promotional plans with the customer.

• Day-to-day administration and evaluation of the product portfolio (e.g., promotional evaluation).

• Leading range and merchandising reviews (where appropriate), working in collaboration with CSP and Digital Lead.

• Working with the lead to develop and deliver the local customer strategy plan.

• Delivering key category team initiatives at the customer level (e.g., price increases, brand activation, NPD).

• Working with the Customer Service Team to ensure customer service issues are resolved efficiently.

What You Will Need to Succeed

Experiences & Qualifications

• Experience in FMCG Account Management

• Great Networking abilities

• Business Development experience

• Excellent commercial acumen with proven ability to solve problems and create sustainable value

Skills

• Selling & Negotiation skills

• Relationship building

• Bias for action, attention to detail

• Ability to “mine” market data including Nielsen, Homescan

• Good presentation skills

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.

• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.

• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.

• AGILITY: Explores the world around them, continually learning and developing their skills.

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.