Customer Implementation Manager

Lead new customer implementations at a medium to high complexity level, ensuring a smooth transition into the Maersk organization. Bridge sales and operational activities to meet customer needs and expectations.

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

As a Customer Implementation Manager at Maersk, you will play a critical role in ensuring the successful implementation of our services for our valued customers. You will be responsible for managing the implementation process, from project planning to go-live, and ensuring that all customer requirements are met.

Key Responsibilities:

• Manage the implementation process for new and existing customers, ensuring timely and successful project delivery

• Develop and maintain strong relationships with customers, understanding their needs and expectations

• Collaborate with internal stakeholders to ensure seamless integration of services

• Identify and mitigate potential risks and issues, developing mitigation plans as needed

• Provide training and support to customers, ensuring they are equipped to maximize the value of our services

We are looking for:

• 5+ years' experience in logistics, including international supply chain management and forwarding services

• Proven Project Management experience

• Certification (PMP, ACP-PMI) preferred

• Willingness to travel and work on-site on a project basis

• Experience with new supply chain solutions, commercial engagement, and IT/EDI systems

• Excellent communication, negotiation, and problem-solving skills

• Strong project management tools proficiency (MS Project, Excel, PowerPoint)

• Ability to meet deadlines, work independently, and drive innovation

• Certification in project management (e.g. PMP) or a related field is a plus

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range: $100,000-$120,000 USD*

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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