Customer Facing Commercial (CFC) Lead

ROLE SUMMARY
The Customer Facing Commercial Lead has responsibility for leading the entire Country Commercial Customer organization comprised of over 100 sales colleagues to deliver value and engagement for our customers whilst delivering results for the collective business.
This is a critical role consolidating the entire customer facing platform in the market, synchronizing efforts across marketing, medical, H&V and other enablers to deliver an optimized commercial excellence and customer centric experience in line with GTM.
The incumbent will establish s synergistic relationships with t he Primary Care and Specialty Care marketing leads and negotiate and influence to create aligned strategies and WoW which are beneficial for all businesses that facilitate the direction for the customer facing colleagues.
This role is pivotal in establishing the One Pfizer Customer Facing organization and creating the culture and engagement of colleagues that is insights and data driven to key customer facing KPIs that deliver an exceptional customer experience and impact. They will challenge the status quo and foster new ideas anchored on the customer experience. This will drive a culture of customer curiosity with a mindset for change, innovation, and entrepreneurial attitudes.
ROLE RESPONSIBILITIES

• Shape, lead and manage the country's commercial strategy in line with customer priorities with clear alignment with marketing leads/function and other enabling platforms to deliver a seamless and high impact business outcome.

• Inspire, engage and lead the commercial customer facing team by creating an environment that is grounded with highest integrity, compliance, values and behaviors to deliver customer and performance excellence.

• Lead and manage all the key and critical relationships with external stakeholders, KOLs, alliances and any other institutional relationships deemed critical for the commercial business.

• Lead and manage all internal stakeholders to create a customer platform that can deliver commercial excellence in meeting the countries business priorities.

• Negotiate, create, and translate the market business strategy to deliver and execute through the One Pfizer Customer Facing colleagues.

• Lead and direct the Commercial Customer organisation while balancing the broader needs of the country and customers to achieve the vision of the One Pfizer and the GTM.

• Lead the allocation of client facing resources including medicine portfolio design and integrated account team structure.

• Coordination of the CFC/ Digital engagement for the achievement of customer and organization goals.

• Ensure CFC effectiveness that is measured and aligned to the International Commercial Office CFC KPIs to ensure value to the customer and Pfizer.

• Drive a culture of Customer Curiosity / customer centricity with a mindset for change, innovation, and One Pfizer entrepreneurial mindset and attitude.

• Leverages data from Customer insights, market intelligence, KPIs, engagement, compliance, to drive customer facing strategy.

• Development & implementation of digital and channels within the CFC business, channel mix / omnichannel execution.

• Effective and contributing member of the Country Leadership team.

• One Pfizer budget management for the business.

• Successfully lead the adoption of C FC Effectiveness standards, KPIs and best practices.

• Champion a consistent approach to recording all CFC activity, ensuring it is captured in line with the existing global standards for activity types.

• Partner with Biopharma Ops, BAI, to develop standard KPI and Score cards.

QUALIFICATIONS, EXPERIENCE & SKILLS
QUALIFICATIONS:

• Bachelor's degree required
• 7+ years pharmaceutical experience with knowledge of the industry and healthcare environment
• Meaningful experience as Sales Leader, Commercial leader
• Track record of strong networking and working collaboratively with others across functions - cross-functionally.
• Strong performance track record: Continuously demonstrated high performance, teamwork and ability to produce outstanding results.

SKILLS:

• Embracing and living the Six Actionable Attitudes

• Interpersonal skills: Strong communication and leadership skills to gain credibility with a range of international, regional, and local stakeholders.
• Analytical skills: Ability to analyse, understand and articulate complex concepts to drive regional and local decision-making (e.g. KPI's)
• Functional skills: Deep understanding of key organizational/functional processes and supporting tools/platform

Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Mkt & Sales/Commercial Bus
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