Customer Experience Supervisor

Salary: Competitive Salary plus excellent Veolia benefits 
Hours: 40 hours per week
Location: Cannock Staffordshire

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave 

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?
 
You will coach, train and motivate a team of customer service representatives as they answer questions, handle complaints, and provide support for Veolia customers.
 
The Customer Experience Supervisor will assist in hiring and training employees, monitoring, supporting and guiding the representatives  progress, and coaching them to cultivate knowledge and skills to provide an excellent customer service experience to Veolia customers.
What are we looking for? 

• Previous, proven team management experience, including coaching skills, ideally within a contact centre environment
• Ability to deal with demanding customers and escalations with excellent telephone etiquette
• You will be an energetic and motivating individual, bringing creative thinking and attention to detail to the role
• Excellent written & verbal communication, with strong interpersonal skills and proven ability to work under pressure
• You will be focused and self motivated, as well as patient and able to effectively handle conflict situations and provide empathy

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.