Customer Experience Strategy Intern

As our Customer Experience Strategy Intern, you will…

As a Customer Experience (CX) Strategy Intern, you’ll join a team that puts people at the center of business strategy by working across disciplines to advocate for and improve the customer experience. You’ll meet all kinds of people who help bring great CX ideas to life. Designers, strategists, project managers, and account executives will show you how projects get from planning to execution in an agency. You’ll be partnered with a CX strategist who you’ll join for research, design, and strategy projects throughout the summer. 

Get excited to be part of real work for real clients, and to come work in-person at our office in Boston twice a week.

Be Accountable and Responsible

You might be familiar with things like user research, design strategy, service design, branding, business models, and marketing. Or you might not be, and that’s okay.  Either way, you’re a great communicator—whether it’s in writing, data, or design, you’re a storyteller who knows how to get your point across clearly (bonus points for panache). 

Come prepared to work on a variety of interesting projects. Here are some things you might be a part of:

• Heuristic evaluation of websites or mobile apps
• Secondary research and client discovery phase
• Competitive experience evaluation
• Customer journey mapping, service blueprints, or other customer touchpoint mapping activities
• Persona development
• Findings report from generative research and/or usability testing

These are the qualifications we’re looking for 

• Recent graduate or college student (rising junior or senior preferred; both undergrad and grad students will be considered.)
• Certificate course in user experience design or a related field
• Career switchers are also welcome to apply
• School or professional project work in experience strategy, service design, user research, and/or UX projects
• Research skills/coursework, including qualitative, quantitative, and secondary research
• Proficiency in Google Workspace (e.g. Slides, Gmail, Docs, Sheets, etc)
• Familiarity with online collaboration software (e.g., Miro, Mural)
• Strong writing and communication skills
• A collaborative work style
• Self-driven work ethic, intellectual curiosity, and creativity
• Strong organizational skills and attention to detail
• Some experience with visualizing journey maps and/or strategic frameworks is helpful, but not mandatory.
• Some UX design experience is helpful, but not mandatory. This role will not require producing wireframes or UI.
• Some familiarity with Design Thinking principles and frameworks is helpful, but not mandatory.
• First Generation college students strongly encouraged to apply
• The internship program will be hybrid—approximately 2 days/week in office
• MERGE does not provide any form of housing reimbursement/stipend
• You must be eligible to work in the United States to be considered for this role

Paid Internship: $18/hr

Duration: 10 weeks between June 2, 2025- August 7, 2025, 4 days per week (Monday – Thursday). Hybrid 4 days a week (in office 2 days a week, remote 2 days a week)

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