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We’re looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.
How you will achieve success:
- Communicate directly with our customers via phone and email.
- Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Drive innovative and creative solutions to protect revenue.
- Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
- Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.
What experiences will help you in this role:
- Critical thinking without losing sight of the details.
- Accepting open feedback and accountability.
- Ability to multitask and prioritize effectively.
- Accuracy in typing.
- Proven track record of effective time management skills.
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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