Dive into the heart of innovation with Voltex Electrical Accessories, where every day is an opportunity to excite the electrical trade with unparalleled service and ingenuity. At Voltex, we're not just about products; we're about creating one-of-kind experiences that leave our electricians saying "WOW"!
Join our dynamic Customer Experience Team as a CXS and become a pivotal part of a journey where your voice becomes the bridge between ground-breaking solutions and the professionals who use them. Here, your role goes beyond answering calls; you become an ambassador of excellence, guiding electricians through a world of high-quality electrical accessories with expertise and enthusiasm.
What you will be doing as a Voltex Customer Experience Specialist (CXS):
- Engage in meaningful interactions, providing empathetic, efficient, and exceptional service across phone, email, and live chat
- Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
- Transform challenges into triumphs, resolving complaints and issues with a blend of professionalism and personal touch
- Collaborate like a pro, working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
- Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
- Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction
- A magnetic personality with communication skills that can light up a room
- A master of multitasking, with the superpower to prioritize and manage time like a pro
- A problem-solving guru, always ready to find solutions that dazzle
- A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
- Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas
- Experience in customer service is a plus, but your passion for making a difference is what truly counts
- Convenient onsite parking, because your journey to us should be as smooth as your workday
- A competitive salary and benefits package that appreciates your worth
- A supportive and inclusive work environment where everyone's voice matters
- Set working hours Monday to Friday - reclaim your weekends for adventure!
- A permanent role that offers long-term job security in a company that's always moving forward
At Voltex, we're excited to offer an exceptional compensation package for the right candidate, including a $5,000 sign-on bonus! If you believe this is the opportunity you've been waiting for, apply today, and let us help you make it a reality!
What We Do
Voltex Electrical Accessories are a direct supplier to licenced electrical contractors.
Being the manufacturer we're responsible for the design, build, certification, warranty, and distribution of all Voltex products, and we partner with leading global players in production of switch-gear and circuit control products.
The business model involves controlling everything, right through to using only direct distribution from Voltex's own warehouses to account-holders, who enjoy the support of policies like a 25 year warranty, and '365 day no-questions-asked' goods return.
Direct distribution helps us save every cost we can, so we can pour more money into quality, production and service, then pass the rest of the savings on to our electrical contractor friends.
Established in February 2001, Voltex continues to achieve rapid, consistent growth by focusing on compliance, high performance and reliability, with an unflinching commitment to looking after electrical contractors, the guys that do the work.
This gives Contractors a good recipe for business success and a competitive edge. Forward ordering and buying online has meant a new way for the trade, and it's been a fun ride helping electricians make the move! We're barracking for our contractors!
The 'No questions Asked' returns policy is to make it easy for contractors to order things quickly without the risk of getting stuck with it!. We've got every respect for your competency in ordering, and any time down the track you need to reverse the deal, it’s OK.
Whether you over-ordered, changed your mind, or simply lost that job, return freight is free and we raise a credit. Just let us know it needs to come back, and we'll arrange pickup.
We welcome personal customer interactions, and would love to hear from you on 1300 722 275, Facebook, email or LinkedIn. If you're in the area, please feel free to visit us. You're very welcome.
Shop online today at www.voltexelectrical.com.au.
