At TTi, people come for the opportunity and stay for the culture!
Job Description Summary
POSITION TITLE: Customer Experience Representative (12-month contract)
REPORTS TO: Customer Experience Team Lead
DEPARTMENT: Milwaukee Brand
LOCATION: North York, ON
BAND LEVEL: L1
Job Description:
TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power tools, accessories, and hand tools that are transforming how we work by delivering quality products with exceptional durability. We are fast, nimble and aggressive, constantly striving to “raise the bar” in everything we set out to do, and actively encouraging those qualities in every one of our employees.
Job Description
Location: North York, ON
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative.
The Customer Experience Representative will be responsible for delivering best in class service to all our customers both internally and externally.
A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
What you will do:
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Provide support and build solid relationships with our customers and sales team
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Perform accurate on-time order entry with 24 hours turn around time
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Own your order. Make sure it is precise in terms of products and prices.
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Inform customers by mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
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Receive and respond to customer complaints and develop sound system knowledge to be able to assist with customer inquiries
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Collaborate on cross functional tasks whenever required
Who you are:
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A strong and effective communicator both verbal and written
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A results oriented individual who delivers on business objectives
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Possess a team first attitude
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Someone with a passion for delighting the customer and delivering on service
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Detail oriented and have a sense of urgency
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Eager to give and receive feedback
What you have done:
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Minimum 1 years of experience in a Customer Service role
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Undergraduate degree or college diploma
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Good working knowledge and proficient in Microsoft Office
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Experience with Microsoft AX Dynamics and Oracle are an asset
About TTI Canada & Milwaukee
Milwaukee is always in the market for people with the energy, enthusiasm and dedication to enhance our brand. Milwaukee actively promotes a strong corporate culture of respect, ethical integrity and social responsibility. We firmly believe that our people and our culture are the secrets to our success. We recognize your career path is as individual as you are. Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest brand in the industry. Milwaukee is a place to accelerate your career and explore your potential.
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
What We Do
Techtronic Industries Company Limited (the “Company”, the “Group” or “TTI”) is a fast-growing world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, and Floorcare & Cleaning for Do-It-Yourself (DIY)/Consumer, professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. The Company is committed to accelerating the transformation of these industries through superior environmentally friendly cordless technology. The TTI brands like MILWAUKEE, RYOBI, and HOOVER are recognized worldwide for their deep heritage and cordless product platforms of superior quality, outstanding performance, safety, productivity, and compelling innovation.
Founded in 1985 and listed on the Stock Exchange of Hong Kong (“SEHK”) in 1990, TTI is included in the Hang Seng Index as one of their constituent stocks. The Company maintains a powerful brand portfolio, global manufacturing and product development footprint, healthy financial position with record 2023 worldwide sales of US$13.7 billion and over 47,000 employees.
